Job Title: 1st Line IT Technician (Graduate Opportunity)
Location:Winchester
Employment Type:Full-Time, Permanent
Salary: £12.21 p/h
Start Date:Immediate
About Us
The backbone of businesses across the UK, delivering cutting-edge managed IT services with a passion for innovation and customer satisfaction. As a dynamic and forward-thinking Managed Service Provider (MSP), we pride ourselves on our exceptional team, who bring expertise, energy, and a can-do attitude to everything they do. We’re growing fast, and we’re on the lookout for a talented graduate or early-career professional to join us as a 1st Line IT Technician – could that be you?
The Role
This is your chance to kickstart an exciting career in IT with a company that values your potential and invests in your growth. As a 1st Line IT Technician, you’ll be the first point of contact for our diverse portfolio of clients, providing top-tier technical support and solutions with a smile. You’ll work in a fast-paced, collaborative environment where no two days are the same, tackling challenges head-on and making a real difference to businesses relying on our expertise.
This entry-level role is perfect for a recent graduate or someone with a keen interest in IT who’s ready to roll up their sleeves, learn from industry experts, and lay the foundations for a rewarding career in technology. With hands-on training and mentorship from our seasoned professionals, you’ll gain invaluable skills and experience to propel you forward – all while being part of a supportive team that’s as ambitious as you are.
Key Responsibilities:
- Be the friendly face (or voice!) of our IT support, responding to client queries via phone, email, or ticketing systems with professionalism and efficiency.
- Diagnose and resolve a wide range of technical issues, from software glitches to hardware hiccups, ensuring minimal downtime for our clients.
- Perform basic troubleshooting for desktops, laptops, printers, and network connectivity – showcasing your problem-solving prowess.
- Escalate complex issues to our 2nd Line team with detailed notes, ensuring a seamless handover and swift resolution.
- Assist with user account management, including password resets and access requests, using tools like Active Directory.
- Keep our clients in the loop with clear, jargon-free updates on their support tickets.
- Contribute to our knowledge base by documenting common fixes and processes – your input will help us shine even brighter!
- Embrace opportunities to learn about cloud services, cybersecurity basics, and the latest IT trends under the guidance of our expert team.
What We’re Looking For:
- A recent graduate with a degree in IT, Computer Science, or a related field – or equivalent passion and self-taught knowledge in technology.
- A natural problem-solver with a curiosity for how things work and a determination to find solutions.
- Fantastic communication skills – you’ll be chatting with clients daily, so a friendly and approachable manner is a must.
- Basic understanding of IT fundamentals (e.g., Windows OS, Microsoft Office, networking basics) – don’t worry, we’ll teach you the rest!
- A team player who thrives in a collaborative environment but can also take initiative when the moment calls for it.
- A proactive attitude and eagerness to learn – this is your launchpad to a stellar IT career, and we want you to seize it!
- Eligibility to work in the UK (no sponsorship available at this time).
Bonus Points (Not Essential)
- Any prior experience in a customer-facing or technical support role (even part-time or internships).
- Familiarity with ITIL principles, ticketing systems (e.g., ServiceNow, Zendesk), or MSP environments.
- A genuine enthusiasm for emerging tech like cloud computing or cybersecurity.
What We Offer
- A competitive starting salary with regular reviews as you grow with us.
- A comprehensive benefits package, including pension scheme, paid holidays, and wellness perks.
- Hands-on training and mentorship from our experienced IT crew – we’re invested in your success.
- Clear career progression opportunities – from 1st Line to 2nd Line and beyond, your future is bright here.
- A vibrant, inclusive workplace culture with team socials, tech talks, and a supportive atmosphere.
- Exposure to a variety of industries and technologies, giving you a broad foundation to build your expertise.
How to Apply
We’d love to hear from you! Please send your CV, don’t wait, early applications are encouraged!
We celebrate diversity and are committed to creating an inclusive environment for all employees.
