2nd Line IT Support Analyst

Bromley Town
3 weeks ago
Create job alert

2nd Line IT Support Analyst

Bromley, Kent

Salary Competitive

Full time (4 hours per week)

Permanent

We are looking for an experienced 2nd line Helpdesk Analyst to join our Systems Support team.

Using your proven skills in technical analysis and ability to resolve issues in a timely manner you will be taking ownership of tasks allocated to you. You will be supporting your colleagues at Foresters by assisting with PC, applications, server, networking and hardware issues either in person, email or via phone. You will be working closely with 1st Line Support and escalating issues to 3rd Line Support when necessary.

Your day to day will include:



Comprehensive support for Microsoft environments

*

Advanced troubleshooting of Microsoft Office & security applications

*

Incident management and resolution

*

User account lifecycle management

*

Hardware and device setup

*

Backup and system monitoring

*

Log analysis and proactive maintenance

*

Endpoint security management

*

Collaboration with 1st Line Support

*

Participation in IT projects

*

Software deployment and patch management

*

Asset and inventory management

What we need from you:

*

2nd Line Support experience.

*

Strong expertise in Windows 10/11

*

Proficiency in deployment tools ( SCCM, Intune, or other enterprise deployment solutions for imaging and software distribution).

*

Advanced problem-solving skills

*

Exceptional communication and customer service skills

*

Experience in problem management

*

Hands-on experience in IT Service Management (ITSM) tools (e.g ticketing systems such as ServiceNow, Remedy, or Freshservice).

*

Ability to work independently on 2nd line technical issues

*

Strong understanding of Active Directory administration

*

Expertise in Microsoft 365 ecosystem – Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint management.

*

Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop.

*

Comprehensive knowledge of PC hardware and software setup/configuration – Including OS installation, driver management, and troubleshooting hardware failures.

*

Fundamental understanding of networking – TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations.

*

ITIL framework awareness – Understanding of incident, problem, and change management processes within an ITIL-based service environment.

*

Security awareness and best practices – Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements.

You will be required to work 40 hours per week. Monday to Friday. You will do an 8 hour shift with flexible start times between 7.30 – 9.30 with 45 minutes lunch break. You may be required to assist with critical system maintenance and updates that need to be performed outside of normal working hours to minimise disruption to business operations. This may include the occasional weekend.

What we offer you:

Salary up to £35,000

Bonus up to 7% dependant on your performance and company performance.

Contributory Pension Plan (Company matches up to 10%)

25 days Holiday increasing to 28 days plus bank holidays

Life Assurance. 4x times pensionable earnings.

Season Ticket Loan

Employee Support Scheme

Free Foresters Go Membership (Claimed back once ISA set up) plus additional 3% allocation rate

We are a purpose driven organisation and we want to enable everyone that is a part of Foresters to channel their passion and enthusiasm into the charitable efforts that you care about. That is why we have created the Working for Purpose programme where we give you 1 day to volunteer with the charity of your choice.

About us

Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.

What we do

We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley

Related Jobs

View all jobs

Cyber Security Analyst

2nd Line Support Engineer - GBP 36000

Senior IT Infrastructure Engineer

2nd Line Engineer

2nd Line Engineer

2nd Line Support Engineer

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Contract vs Permanent Cybersecurity Jobs: Which Pays Better in 2025?

Cybersecurity has become one of the fastest-growing and most crucial fields in modern business. With high-profile breaches dominating headlines and the ongoing digital transformation exposing organisations to new threats, companies across the UK are competing to attract skilled cybersecurity professionals. Roles range from penetration testers (pen testers) and SOC (Security Operations Centre) analysts to compliance officers, cloud security architects, threat intelligence analysts, and CISOs (Chief Information Security Officers). As demand continues to surge, cybersecurity salaries have climbed accordingly, and businesses have turned to more flexible hiring practices. Alongside permanent employment, many professionals explore short-term day‑rate contracting or fixed-term contracts (FTCs), searching for the ideal balance of pay, job security, and growth opportunities. Which arrangement truly pays better in 2025—and which best aligns with your ambitions? In this article, we dive into the contract vs. permanent debate with a focus on cybersecurity roles. We will examine the current market, the structure of day‑rate vs. FTC vs. permanent positions, the pros and cons of each, and some hypothetical pay comparisons. By the end, you should have a clearer sense of which career path might suit your situation and goals—whether you are a seasoned specialist aiming for top rates, or an up-and-coming analyst seeking a stable environment to develop in.

Cyber Security Jobs for Non‑Technical Professionals: Where Do You Fit In?

Defence Needs More Than Hackers in Hoodies When headlines warn of ransomware crippling hospitals or deepfakes swaying elections, we picture hoodie‑clad hackers and elite penetration testers. Yet the reality of the UK’s cyber security sector is broader—and desperately short of talent. The Department for Science, Innovation & Technology (DSIT) estimates a shortfall of 11,200 cyber security professionals in 2024, while 43 % of advertised roles require governance, risk or communication skills rather than hands‑on technical exploits. Put plainly: if you can guide policy, manage projects, interpret regulations or inspire behaviour change, cyber security wants you. This guide highlights the fastest‑growing non‑technical roles, the transferable skills you already possess, and a concrete 90‑day plan to land a cyber security job—no packet sniffers required.

BAE Systems Cybersecurity Jobs in 2025: Your Complete UK Guide to Protecting Governments, Businesses and Critical Infrastructure

From securing the Royal Navy’s new Dreadnought submarines to foiling multimillion‑pound fraud rings, BAE Systems Digital Intelligence (DI)—formerly Detica—sits at the sharp end of global cyber defence. Head‑quartered in Guildford with hubs in Gloucester, Leeds and London, the 5,500‑strong DI business delivers threat‑intelligence platforms, secure‑by‑design software and 24/7 SOC services to government and commercial clients worldwide. With escalating ransomware, AI‑driven disinformation and complex supply‑chain threats, BAE plans to expand its UK cyber workforce by 20 % in 2025. Whether you’re a graduate passionate about reverse engineering, a DevSecOps engineer who loves IaC, or an incident‑response pro comfortable in high‑side environments, this guide explains how to land a BAE Systems cybersecurity job in 2025.