IT Engineer 1st /2nd Line (Infrastructure & Support)

Haverhill

1 month ago

Applications closed

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IT Engineer (Infrastructure & Support) 1st/2nd Line Support
Our client is a global market leader in the design, manufacture, and supply of advanced POS systems and industrial weigh labelling solutions, supporting major retailers and food processing businesses worldwide. With continued investment in innovation and technology, they are now looking to strengthen their IT capability.
The Role
We are seeking a hands-on IT Engineer to support and maintain IT systems, infrastructure, and end-user services within a fast-paced SME environment. You’ll provide 1st and 2nd line support, manage core systems, liaise with third-party suppliers, and help improve IT security, resilience, and service delivery.
This role offers a high level of autonomy and close collaboration with internal stakeholders and Group / HQ IT teams.
Key Responsibilities

Provide 1st & 2nd line IT support to users
Support and administer Windows Server, Active Directory, DNS/DHCP
Manage Microsoft 365 user administration
Maintain networks, Wi-Fi, VPNs, and firewalls
Support endpoint deployment, patching, and asset management
Assist with cybersecurity controls, audits, and documentation
Liaise with third-party IT and telecoms providers
Support ERP/NAV user access and connectivity (desirable)
About You
Essential:
Proven IT support or infrastructure experience (SME preferred)
Strong Windows 10/11 and Windows Server knowledge
Experience with Active Directory, Group Policy, Microsoft 365
Solid understanding of networking (LAN, Wi-Fi, VLANs, VPN)
Confident supporting non-technical users
Desirable:
Dynamics NAV / Business Central experience
UniFi networking experience
PowerShell scripting
Exposure to IT security frameworks or audits
Why Join?
This is a high-impact role within a global organisation entering an exciting phase of UK growth. You’ll play a key part in supporting the business, improving IT resilience, and working with cutting-edge technology in a stable, forward-thinking environment

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