IT Support Engineer

Auchterarder

1 month ago

Applications closed

Related Jobs

View all jobs

Senior IT Support Engineer / Security

Senior IT Support

24/7 Support Engineer

IT Support Technician

IT Field Maintenance Engineer

IT Engineer

IT Support Engineer 1st & 2nd Line - Contract - Outside IR35

On-site role - Auchterarder

We're supporting an organisation in Auchterarder as they look to bring in an experienced IT Support Engineer to support a busy, customer-facing environment during a key period of work.

This is a hands-on, fully on-site contract role, ideal for a 1st- and 2nd-line support engineer who enjoys working closely with users, delivering excellent service, and supporting Windows 11 upgrade activity alongside day-to-day IT support.

Role responsibilities:

Acting as the first point of contact for IT-related issues, providing a friendly, professional, and high-quality support experience
Logging, diagnosing, and resolving incidents and service requests in line with ITIL processes, escalating to L2/L3 engineers where required
Providing hands-on troubleshooting across hardware, software, network, and system issues
Managing IT service desk tickets, ensuring timely resolution and clear communication with users
Supporting Windows 11 upgrades and general device refresh activities
Setting up, configuring, and maintaining laptops, desktops, mobile devices, and peripherals
Administering user accounts and permissions within Active Directory and Microsoft 365
Supporting basic networking issues including Wi-Fi, VPN, connectivity, DNS/DHCP, VoIP, and telephony systems
Assisting with IT projects such as system upgrades, new technology rollouts, and hardware refreshes
Ensuring adherence to cybersecurity policies and best practices
Interacting with colleagues and guests in a professional, warm, and courteous manner, contributing to a premium service experience

What we're looking for:

1-3 years' experience in a 1st/2nd line IT support or service desk role
Experience supporting Microsoft 365 (Outlook, Teams, OneDrive)
Good working knowledge of Windows and macOS operating systems
Hands-on experience with Windows 11 upgrades or deployments
Familiarity with ITSM tools such as ServiceNow, Freshservice, or similar
Solid understanding of networking fundamentals (TCP/IP, Wi-Fi, DNS, DHCP)
Good awareness of IT security best practices
ITIL Foundation and/or Microsoft or CompTIA certifications (desirable, not essential)
Strong communication and interpersonal skills, with a customer-first mindset
A proactive problem solver who works well in a fast-paced, on-site environment
Well organised, punctual, and a strong team player with a positive "can do" attitude

Contract details:

Start date: ASAP
8-week initial contract
Outside IR35
£175 - £180 per day
Fully onsite - 5 days per week in Auchterarder

If you're a hands-on IT Support Engineer looking for a short-term, onsite contract in a high-end, service-driven environment, we'd love to hear from you. Apply now or reach out to Andy at Cathcart Technology for more information.

Cathcart Technology is acting as an Employment Business in relation to this vacancy

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Feb 9, 2026

Careers

How Many Cyber Security Tools Do You Need to Know to Get a Cyber Security Job?

If you are trying to build or move forward in a cyber security career, it can feel like the list of tools you are expected to know never ends. One job advert asks for SIEM platforms, another mentions penetration testing tools, another lists cloud security, threat intelligence platforms, endpoint detection, scripting languages and compliance frameworks. Scroll LinkedIn and it gets worse. Everyone seems to “know” dozens of tools, certifications and platforms. Here is the reality most cyber security hiring managers agree on: they are not hiring you because you know every tool. They are hiring you because you understand risk, can think like an attacker and a defender, follow process, communicate clearly and make good decisions under pressure. Tools matter — but only when they support those outcomes. So how many cyber security tools do you actually need to know to get a job? For most job seekers, the answer is far fewer than you think. This article explains what employers really expect, which tools are essential, which are role-specific and how to focus your learning so you look credible, not overwhelmed.

Feb 3, 2026

Jobs

What Hiring Managers Look for First in Cyber Security Job Applications (UK Guide)

If you want to stand out in the highly competitive world of cyber security job applications, you need to understand what hiring managers look for before they even finish reading a CV. Cyber security hiring managers scan applications quickly and with specific priorities in mind. They assess not just your technical ability, but your judgement, professionalism, clarity, risk awareness and evidence of impact. This guide explains what hiring managers look for first in cyber security applications across roles like Security Analyst, Security Engineer, Penetration Tester, Incident Responder, Security Architect, Governance Risk and Compliance specialists and Cloud Security positions. Use this as a practical, step-by-step checklist to sharpen your CV, LinkedIn profile, cover letter and portfolio before you apply on www.cybersecurityjobs.tech .

Jan 23, 2026

Education

The Skills Gap in Cyber Security Jobs: What Universities Aren’t Teaching

Cyber security has become one of the most critical disciplines in the modern economy. From protecting financial systems and healthcare data to securing national infrastructure, cloud platforms and supply chains, cyber security professionals now sit at the frontline of digital trust. Demand for cyber security talent in the UK has surged. Job vacancies remain high, salaries continue to rise, and organisations across every sector report difficulty hiring skilled professionals. Yet despite this demand, many graduates struggle to break into cyber security roles and employers consistently report that candidates are not job-ready. The problem is not intelligence, ambition or academic effort. It is a persistent and widening skills gap between university education and real-world cyber security work. This article explores that gap in depth: what universities teach well, what they routinely miss, why the gap exists, what employers actually want, and how jobseekers can bridge the divide to build sustainable careers in cyber security.