IT Engineer

The Rewards and Benefits on offer:

• The opportunity to join a growing and forward-thinking organisation with a strong focus on technology and continuous improvement
  
  
• A long-term, permanent position offering stability and career progression
  
  
• Competitive salary and benefits package
  
  
• Private healthcare and health cash plan
  
  
• Company pension scheme
  
  
• 25 days annual leave plus bank holidays
  
  
• Exposure to a wide range of IT systems, technologies, and projects
  
  
• Training and development opportunities
  
  
• A supportive and collaborative working environment
  
  MTrec’s new client opportunity:
  An established and expanding organisation based in the Northeast is seeking a proactive and technically capable IT Support Engineer to support and enhance its IT infrastructure.
  
  This role offers broad exposure across business-critical systems and projects, making it ideal for a hands-on individual with a passion for technology, strong problem-solving skills, and a desire to contribute to both day-to-day operations and longer-term improvement initiatives.
  
  Candidates with experience supporting IT environments in fast-paced or operational settings are encouraged to apply for an immediate response.
  
  The Job you will do
  
  
• Carry out daily IT checks and routine maintenance, including backups, log reviews, and system health checks
  
  
• Diagnose, troubleshoot, and resolve hardware and software issues
  
  
• Manage and escalate IT incidents and change requests via a service desk system
  
  
• Install, configure, and maintain IT hardware and software, ensuring licensing compliance
  
  
• Support onboarding and offboarding activities, including user accounts, devices, and workspace moves
  
  
• Ensure desktops, laptops, and servers are patched in line with compliance requirements
  
  
• Support and deliver IT projects as directed, working with other departments where required
  
  
• Liaise with external suppliers and support partners when necessary
  
  
• Provide support for business systems, including reporting and data outputs
  
  
• Assist with network cabling tasks and infrastructure changes (training provided where required)
  
  
• Adhere to IT policies, procedures, and security standards
  
  
• Participate in security awareness and compliance training
  
  
• Report security incidents and non-conformances in line with internal procedures
  
  
• Work within relevant legislation and regulatory frameworks
  
  
• Support internal audits, certifications, and compliance initiatives
  
  
• Undertake occasional out-of-hours work to support project delivery
  
  About You:
  
  Proven experience in an IT support or IT engineering role
  
  Strong knowledge of Windows desktop and server operating systems
  
  Experience with Microsoft 365, Active Directory, Group Policy, and network troubleshooting
  
  Experience installing and supporting servers, including migrations
  
  Working knowledge of networking and firewall technologies
  
  Familiarity with virtualisation platforms such as VMware or Hyper-V
  
  Excellent problem-solving ability with strong attention to detail
  
  Self-motivated with a proactive and practical approach
  
  Strong organisational, communication, and interpersonal skills
  
  Ability to work independently and as part of a wider team
  
  Educated to GCSE level (or equivalent) or able to demonstrate relevant industry experience
  
  A genuine interest in IT and continuous professional development
  
  Experience supporting ERP or business-critical systems
  
  Exposure to operational or manufacturing-style environments
  
  Awareness of cyber security standards and frameworks
  
  Experience supporting information security management systems
  
  Relevant IT certifications (e.g. CompTIA, Microsoft, or equivalent)