Role: 2nd Line IT Engineer
Location: Cheltenham (Hybrid Working)
Salary: £30,000 – £36,000
Benefits: Hybrid working, strong career progression, opportunity to help shape a new office
Our client, a growing managed IT services provider, is hiring a 2nd Line IT Support Engineer to support their expanding client base while helping establish their new Cheltenham office.
This role offers the opportunity to join a business that has experienced significant growth, expanding from 4 to 40 employees in the past three years. As part of this growth, they are opening a new office in Cheltenham, and this position will be one of the first hires in the new location, offering excellent scope for career progression and influence as the team grows.
The company provides managed IT support, cloud services, cybersecurity solutions and infrastructure support to a wide range of organisations, with a strong focus on delivering responsive, high-quality service.
What you’ll do
Provide 2nd line technical support across desktop, server and cloud environments
Troubleshoot and resolve complex technical issues escalated from the service desk
Support Microsoft 365, networking, and server infrastructure
Assist with system upgrades, installations and project delivery
Provide remote and occasional on-site support to business clients
You’ll work closely with other engineers, service desk colleagues and project teams to ensure clients receive reliable and proactive IT support.
What we’re looking for
Experience in a 2nd Line IT Support role, ideally within an MSP environment
Strong troubleshooting across Windows environments and Microsoft 365
Knowledge of Active Directory, networking and endpoint management
Experience supporting servers, backups and cloud platforms
Excellent communication and customer service skills
The ideal candidate will bring a proactive mindset, strong technical curiosity and a customer-focused approach, and enjoy working in a collaborative and fast-growing technical environment.
Why join?
Join a company that has grown from 4 to 40 employees in just three years
Be one of the first hires in a brand new Cheltenham office
Hybrid working with strong career development opportunities
Opportunity to shape processes and grow with the business
Apply now to play a key role in building and supporting a growing technical team in Cheltenham
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