IT Analyst

GMP Recruitment are proud to be partnered with a highly recognisable and hugely successful engineering business that has seen substantial growth and development in recent years, located in Kidderminster. We are recruiting on their behalf for an IT Analyst to join their team on a full time, permanent basis.
The IT Analyst role is a full time, office-based position working Monday – Friday and offering a highly competitive basic salary. Acting as first point of contact for colleagues reporting issues and seeking advice, you will provide quality customer service and communications in a timely manner.
This is a varied position involving both reactive and proactive support for all aspects of IT equipment and software. As the IT Analyst, you will be tasked with providing support to colleagues that are office based and remote, with potential for occasional onsite visits to customer locations. You will be tasked with supporting IT and communications systems installed at offices and remote customer sites ensuring their reliability and efficiency for colleagues.
To be considered for this role we are looking for a recent graduate or an individual with a minimum 3 years’ experience in IT Support / IT Helpdesk environment, in a 1st/2nd line support role
IT Analyst main duties:

• First point of contact for IT support issues
  
• Responsible for resolving 1st/2nd line IT Service desk tickets to SLA
  
• Maintain IT infrastructure and information security across all our UK sites
  
• Administer and manage Windows notebooks, desktops
  
• Administer and manage iPhones, iPads
  
• Manage monitoring systems for issues and resolve alerts
  
• Provide technical support to colleagues for all IT matters and keeping user devices in good working condition and arranging replacements when required
  
• Maintain IT asset management
  
• Onboarding new colleagues providing IT inductions
  
• Documentation of processes and procedures, user guides
  IT Analyst required skills and experience:
  
• Graduate or min 3 years’ experience in IT Support / IT Helpdesk environment, in a 1st/2nd line support role
  
• Good interpersonal and communication skills with a flexible and positive approach to work
  
• Valid UK driving licence and Passport
  
• Supporting Windows 10/11 / Office 365 applications
  
• Apple iOS & iPadOS and MDM
  
• Support and troubleshooting of laptop/desktop hardware and peripheral devices (inc. printers)
  
• Experience supporting with conferencing solutions such as Cisco Webex / MS Teams
  
• Knowledge of LAN fundamentals – patching
  
• Experience with Active Directory / SharePoint
  
• Experience working within an ISO27001 / ISO9001 environment
  
• Experience of working in an ITIL based environment
  
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If the above role sounds perfect for you, please click apply. If you want more information on this position, please contact GMP Recruitment directly.
GMP Recruitment are recruiting for this role on behalf of their client and are acting as an Employment Agency