It Support Analyst

Royal Leamington Spa
1 month ago
Applications closed

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IT Support Analysts | Leamington Spa | Full-time | On-site
£35,000 – £50,000 DOE | MSP background essential
Our client is a well-established MSP and IT consultancy with over 20 years’ experience supporting businesses across Warwickshire and beyond. Known for their people-first approach and strong client relationships, they deliver a full range of IT services — from day-to-day support to strategic cloud and infrastructure solutions.
Due to continued growth, they’re now hiring IT Support Analysts to join their energetic, collaborative team based in Leamington Spa. This is a full-time, on-site role — and with their brand-new, modern (and frankly phenomenal) offices, you’ll forget hybrid and remote working ever existed. It’s a hands-on environment, ideal for someone who thrives on solving real problems in real time, values teamwork, and enjoys seeing the tangible results of their work.
Essential Requirements:

  • Proven experience in an MSP (Managed Service Provider) environment
  • Full UK driving licence and access to a car
  • Comfortable being on-site full-time
  • Based locally to Leamington Spa
    Key Responsibilities:
  • Provide 1st and 2nd line support to a wide-ranging client base
  • Diagnose and resolve hardware, software, and network issues
  • Support and configure VoIP systems, mobile devices, and user accounts
  • Maintain and set up IT hardware (laptops, desktops, printers, routers, firewalls)
  • Assist with onboarding and infrastructure projects
  • Travel to local client sites when required
    Key Skills & Experience:
  • Strong knowledge of Windows Server, Active Directory, and Group Policy
  • Experience supporting Microsoft 365, SharePoint, and Azure
  • Solid understanding of VPNs, networking, and cybersecurity best practices
  • Familiarity with ConnectWise (Automate and/or manage) is a bonus
  • Excellent troubleshooting and communication skills
  • Confident in client-facing settings
    Why Apply?
    This is a fantastic opportunity to join a growing, values-led business where your voice is heard and your contribution matters. You’ll be part of a team that takes pride in what they do — and backs each other to deliver great service, every time.
    If this sounds like your next step, we’d love to hear from you

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