It Support Analyst

IT Support Analyst (All Levels) – MSP Environment – Leamington Spa
£35,000 – £50,000 depending on experience | Full-time | On-site

We’re working with a well-established MSP and IT consultancy with over 20 years’ experience supporting businesses across Warwickshire and beyond. Known for their people-first approach and strong client relationships, they deliver a full range of IT services — from day-to-day support to strategic cloud and infrastructure solutions.

Due to continued growth, they’re now hiring IT Support Analysts to join their energetic, collaborative team based in Leamington Spa. This is a full-time, on-site role — and with their brand-new, modern (and frankly phenomenal) offices, you’ll forget hybrid and remote working ever existed. It’s a hands-on environment, ideal for someone who thrives on solving real problems in real time, values teamwork, and enjoys seeing the tangible results of their work.

Essential Requirements:

• Full UK driving licence and access to a car
  
  
• Comfortable with being on-site full-time
  
  
• Based locally to Leamington Spa
  
  
• Proven experience in an MSP (Managed Service Provider) environment
  
  Key Responsibilities:
  
  
• Provide 1st and 2nd line support to a wide-ranging client base
  
  
• Diagnose and resolve hardware, software, and network issues
  
  
• Support and configure VoIP systems, mobile devices, and user accounts
  
  
• Maintain and set up IT hardware (laptops, desktops, printers, routers, firewalls)
  
  
• Assist with onboarding and infrastructure projects
  
  
• Travel to local client sites when required
  
  Key Skills & Experience:
  
  
• Strong knowledge of Windows Server, Active Directory, and Group Policy
  
  
• Experience supporting Microsoft 365, SharePoint, and Azure
  
  
• Solid understanding of VPNs, networking, and cybersecurity best practices
  
  
• Familiarity with ConnectWise (Automate and/or manage) is a bonus
  
  
• Excellent troubleshooting and communication skills
  
  
• Confident in client-facing settings
  
  Why Apply?
  
  This is a fantastic opportunity to join a growing, values-led business where your voice is heard and your contribution matters. You’ll be part of a team that takes pride in what they do — and backs each other to deliver great service, every time.
  
  If this sounds like your next step, we’d love to hear from you