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IT Support Technician

Bedford
7 months ago
Applications closed

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MAIN PURPOSE OF JOB:
• Provide technical support to staff via phone, email, remote desktop tools, or in person
• Install, configure, and maintain hardware (desktops, laptops, printers, etc.) and
software
• Troubleshoot and resolve IT issues, escalating when necessary
• Set up user accounts, permissions, and passwords in line with company policies
• Maintain and update IT documentation and asset records
• Support the rollout of new applications, systems, and hardware
• Monitor and maintain network systems including Wi-Fi, VPN, and file servers
• Ensure compliance with IT policies, GDPR, and cybersecurity best practices
• Assist in backup, recovery, and disaster recovery planning

Essential:

  • Proven experience in an IT support role (1st or 2nd line)
  • Good knowledge of Windows OS, Microsoft 365, and basic networking
  • Understanding of Active Directory, user account management, and remote access tools
  • Strong problem-solving and communication skills
  • Ability to work independently and manage multiple priorities

    Desirable:
  • Relevant IT certifications (e.g. CompTIA A+, Microsoft MTA/MCP, ITIL Foundation)
  • Experience with cloud platforms (e.g. Azure, AWS)
  • Knowledge of mobile device management (MDM) tools
  • Familiarity with ticketing systems such as Zendesk, ServiceNow, or Freshdesk

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