Senior IT Support Engineer

Senior IT Support Engineer

Location: Woking (Hybrid after probation)

Salary: Competitive salary, depending on your experience

Do you enjoy solving complex technical challenges and leading IT support initiatives?

Are you passionate about improving systems, processes and security in a fast-growing technology business?

We're looking for an experiencedSenior IT Support Engineer to join our IT team and play a key role in supporting, maintaining and evolving InfoTrack's UK technology estate.

This is an excellent opportunity for a technically skilled and proactive IT professional to take ownership of complex technical issues, contribute to infrastructure and security initiatives, and help drive continuous improvement across a growing and innovative technology business.

About InfoTrack

InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes.

As our market share continues to grow, so does the demand for reliable, secure and scalable technology services. That’s why we’re expanding our IT team to ensure our infrastructure, systems and users are supported to the highest standard.

What you’ll be doing

In this role, you will:

• Lead escalations and resolve complex technical issues across the IT estate
• Administer and support Microsoft 365, Azure AD / Entra ID, Intune and core business systems
• Maintain and improve ISO 27001-aligned processes, including access control, incident, asset and change management
• Manage Exchange, SharePoint, Teams and the wider Microsoft 365 ecosystem
• Support endpoint deployment, security hardening and infrastructure optimisation
• Act as a senior escalation point and mentor for IT support teams
• Develop documentation, improve processes and ensure SLA compliance

What we're looking for

Essential:

• Strong Microsoft 365 administration and Azure AD / Entra ID identity management experience
• Experience managing Intune policies, device configurations and endpoint compliance
• Broad understanding of Microsoft infrastructure, including endpoints, operating systems, application deployment, networks and SaaS platforms
• Experience working within an ISO 27001-controlled environment
• Strong troubleshooting, documentation and knowledge-sharing capabilities
• Excellent communication skills with the ability to collaborate and influence across teams

Desirable (but not essential):

• Experience supporting multi-site environments
• Experience with CrowdStrike, Mimecast, ScreenConnect or JIRA administration
• Exposure to infrastructure optimisation and endpoint hardening projects
• Experience mentoring or providing technical leadership to support teams

Working Hours

• Your working week will be 37.5 hours per week, typically 9:00am – 5:30pm initially, with opportunities for flexitime and hybrid working between home and our Woking office once probation is completed

Salary and Progression

• Competitive salary, aligned with your experience and impact
• You’ll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression

Benefits and Rewards
At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.

You’ll benefit from:

• 25 days annual leave, plus bank holidays
• Flexible working options, including hybrid working and flexitime after probation
• Private health insurance, including dental, optical and hearing cashback
• Income protection (worth x4 your base salary for up to 5 years)
• Life assurance (worth x4 your base salary)
• 24/7 health advice line and access to virtual GP appointments
• In-house barista: enjoy freshly brewed drinks throughout the day
• Office snacks, including fruit and refreshments
• Regular team breakfasts and lunches
• Recognition awards: £100 spot prizes for going above and beyond
• “Work From Anywhere” weeks: work remotely from a location of your choice
• Referral bonus: earn up to £2,000 for successful referrals
• Birthday and work anniversary gifts
• Regular social events including summer and Christmas parties, hikes, pub quizzes and more

If you’re looking to build your career in IT infrastructure and support while working with modern technology and a supportive team, we’d love to hear from you.

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