Urgent Search! Major Incident Manager...

Job Description

Major Incident Manager - Hybrid role - 24/7 shift pattern

Sheffield based

PAYE Agency contractor role (up to £700)

Principal Responsibilities

• Monitor and drive the delivery and support of systems / services in compliance with the firm's IT service quality standards through the incident management process
  
• Manage and recover IT services from a disrupted state as quickly as possible
  
• Communicate recovery progress and impact status to stakeholders
  
• Support the implementation of service quality policies, standards, tools and measures
  
• Maintain company internal control standards, in line with, and championing compliance Policies
  
• Maintain awareness of operational risk and minimise the likelihood of it occurring
  
• Provide day-to-day support and control in specific incident management functions for designation portfolio of services / applications
  
• Promote and drive continuous improvement in the incident management process
  
  This is a complex technology environment with a vast estate, supporting many critical, Tier 1 applications; it presents genuinely interesting challenges but in turn requires Incident Managers with the ability to navigate a large organisation and the communications skills to ensure that, when incidents occur, panic does not ensue!
  
  Days: 07:00 – 19:15 UK time
  
  Nights 19:00 – 07:15 UK time
  
  Example of how it works below:
  
  4 Nights on
  
  3 days off
  
  3 days on
  
  1 day off
  
  3 nights on
  
  3 days off
  
  4 days on
  
  7 days rest