Technical Account Manager

Tbwa Chiat/Day Inc
1 week ago
Create job alert

Compensation Range: £104,000 base with on target earnings at £130,000 plus equity

What We Do:

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.

Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.

We protect 3M+ endpoints and 1M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.

What You’ll Do:

The Huntress team is looking for a highly motivated and collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. TAMs at Huntress constitute the primary technical liaison post-sales. The TAM is responsible for ensuring customer satisfaction through their duties of providing high-quality post-sales technical support with a consultative approach. Their goal is to help our customers and partners maximize the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner/customer experience by coordinating with internal Huntress teams to deliver solutions that drive long-term, healthy partner/customer relationships.

Responsibilities:

  • Elevated Tech Support:Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed.
  • Customer Success:Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically lead QBRs.
  • Technical Sales Enablement:Participate at events to lead training sessions on product usage and best practices.
  • Partner/Customer Technical Advocacy:Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements.
  • Training/Onboarding:Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develops an understanding of customers’ business needs and educates them on how they can improve their security posture with Huntress.
  • Account Growth:Identifies up-sell and cross-sell growth opportunities during technical account reviews.
  • Strong self-starter with the ability to work independently.
  • Spot opportunities for improvement in a fast-moving environment.
  • Comfortable traveling up to 50% of the time and meeting face-to-face with customers.
  • Comfortable presenting in front of groups.

What You Bring To The Team:

  • 4+ years of experience working in Technical Account Management, pre-sales, or similar work.
  • Experience in the cybersecurity industry and familiarity with cybersecurity frameworks.
  • Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives.
  • Effective time management and organizational skills.

Preferred Experience:

  • Experience with malware, threat intelligence, and/or sandbox analysis.
  • Experience with cloud platforms such as AWS, Azure, GCP, etc.
  • Experience with programming or scripting languages.
  • Familiarity with MSP tools such as RMMs and PSAs.
  • Familiarity with working with SIEM tools like Elastic, Splunk, etc.

What We Offer:

  • 100% remote work environment - since our founding in 2015.
  • New starter home office set up reimbursement (£398).
  • Generous personal leave entitlements.
  • Travel to the US 1-2 times/year for various company events.
  • Pension.
  • Access to the BetterUp platform for coaching, personal, and professional growth.

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We do discriminate against hackers who try to exploit small businesses.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to. Please note that non-accommodation requests to this inbox will not receive a response.

If you have questions about your personal data privacy at Huntress, please visit ourprivacy page.

#J-18808-Ljbffr

Related Jobs

View all jobs

Chief Executive Officer

Senior Account Manager - Defence

Account Manager

UK Account Director / Account Manager

Partner Sales Manager , SaaS, ISV Partnerships

2nd Line Support Technician

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

10 Must-Read Cyber Security Books for UK Professionals: Boost Your Career and Stay Ahead of Threats

With rapid advancements in digital infrastructure, cloud computing, and the Internet of Things (IoT), cyber threats continue to evolve at lightning speed. For organisations across the UK—and globally—robust cyber security is no longer optional: It’s a strategic imperative. From healthcare and finance to government agencies and tech start-ups, every sector needs skilled professionals to safeguard critical data and protect users. If you’re looking to break into or advance within the cyber security industry, staying updated on the latest techniques, threat landscapes, and defence strategies is paramount. One of the best ways to build and sharpen your expertise is by reading authoritative, high-quality books that combine foundational knowledge with cutting-edge insights. In this guide, we’ve compiled a list of ten books that cater to various skill levels, spanning ethical hacking and threat intelligence to secure software development and cryptography. By diving into these resources, you’ll fortify your understanding of cyber security fundamentals, explore hands-on techniques for defending systems, and gain the strategic perspective needed to excel in roles throughout the UK’s thriving cyber security landscape.

Navigating Cybersecurity Career Fairs Like a Pro: Preparing Your Pitch, Questions to Ask, and Follow-Up Strategies to Stand Out

In a world where digital threats are escalating and online infrastructure underpins nearly every aspect of our personal and professional lives, cybersecurity has swiftly become one of the most sought-after career fields. Demand for skilled cybersecurity professionals outstrips supply, both in the UK and globally. From ethical hackers and penetration testers to governance, risk, and compliance (GRC) specialists, the opportunities are extensive—and lucrative. Amidst this surge in demand, cybersecurity career fairs provide an invaluable chance to meet potential employers face-to-face, gain industry insights, and make connections that can accelerate your career trajectory. Unlike applying to countless jobs online, these events bring companies, security leaders, and aspiring candidates together under one roof. When approached with the right strategy, a single conversation at a cybersecurity fair can open the door to your dream job. In this comprehensive guide, we’ll explore how to prepare thoroughly, engage confidently, and follow up effectively after a cybersecurity career fair. By incorporating these insights into your approach, you’ll stand out from the crowd and maximise your chances of securing the perfect role in this fast-growing field.

Common Pitfalls Cyber Security Job Seekers Face and How to Avoid Them

The cyber security industry in the UK and worldwide is experiencing rapid growth. With cyber attacks growing in sophistication and frequency, organisations are investing more resources than ever into defending their digital assets. From penetration testers and threat analysts to security architects and compliance officers, cyber security professionals are in high demand across a variety of sectors—including finance, healthcare, government, and retail. Yet, in spite of this high demand, the process of landing a cyber security role can be more challenging than many candidates anticipate. The stakes are high: prospective employers entrust cyber professionals with their most sensitive data, their compliance posture, and often their core business operations. Therefore, they’re looking for candidates who can demonstrate not just technical know-how, but also excellent communication, adaptability, and an awareness of the broader business context. In this article, we’ll explore the most common pitfalls that cyber security job seekers face, especially in the UK market, and how to avoid them. Whether you’re a recent graduate, a professional transitioning from a different field, or an experienced practitioner aiming for a senior role, these insights will help you stand out and secure the opportunities that fit your skill set and career goals.