Sales Administrator

Sales Administrator

Location: Earls Barton (onsite)
Hours: 40 hours per week, Monday-Friday, 09:00-17:30
Contract: Permanent, Full-Time
Salary: £24,000 - £26,500
 
Due to sustained growth, 4Secure is expanding its team and has created a new opportunity for a Sales Administrator. This is an exciting role for a conscientious and proactive individual who thrives in a busy environment and enjoys supporting both operational and sales functions.
You will be a key member of the team, ensuring the smooth running of day-to-day sales administration, coordinating with clients and suppliers, and providing essential support to the sales and operations teams.
 
Since 2003, 4Secure has unlocked strategic and competitive advantage through innovative cybersecurity solutions. By working closely with our clients, we build strong, trusted relationships – offering clear guidance and expert support to keep their operations secure
We live by our values of Integrity; Precision; Collaboration & Excellence – want to join us?
 
Key Responsibilities
 
As Sales Administrator, you will play a vital role in supporting the business by:
• Processing Sales Orders: Accurately input and manage customer orders across multiple channels (phone, email, online), ensuring correct details for pricing, discounts, and product information.
• Maintaining the Sales Database: Update and manage customer records, contact details, interactions, and sales activities, ensuring data accuracy and integrity.
• Supporting Sales Reporting: Assist in preparing sales reports and performance data, working closely with the Operations department.
• Customer Support: Act as the first point of contact for customer inquiries, resolving order issues, providing product information, and delivering exceptional after-sales support.
• Order Fulfilment Coordination: Liaise with technical and sales teams to ensure accurate and timely product delivery.
• Sales Team Support: Provide administrative assistance to sales representatives, including generating reports, preparing documentation, and coordinating meetings.
• Inventory and Purchasing: Manage ordering of supplies and liaise with suppliers to source and purchase materials.
• Quotations and Proposals: Prepare and issue customer quotes tailored to specific requirements.
• General Administration: Handle routine tasks such as filing, document preparation, and correspondence.
• Customer Relationship Management: Build and maintain strong, positive relationships with clients to enhance customer satisfaction and loyalty.
 
Essential Skills & Qualifications

• We are seeking a candidate who can demonstrate:
• Excellent verbal and written communication skills.
• Strong customer service focus, with the ability to resolve issues and build long-term relationships.
• Highly organised, with the ability to prioritise and manage multiple tasks.
• Meticulous attention to detail in data entry and record keeping.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience using CRM systems (Salesforce or similar).
• A collaborative team player with strong time management skills.
• Previous experience in a sales administration or similar administrative role.
 
Desirable Skills & Experience

• Knowledge of sales and marketing principles.
• Experience within a similar industry (advantageous but not essential).
• A business administration, sales, or related qualification (or a willingness to work towards one).
 
What We Offer

• 25 days holiday plus bank holidays (increasing with length of service).
• Company pension scheme.
• Private medical insurance.
• Life assurance.
• Free on-site parking.
• Company events and a supportive team culture.
 
You may also have experience in the following: Sales Administrator, Sales Administration, Sales Support, Sales Support Administrator, Sales Support Administration, Office Administrator, Office Administration, Order Processing, Customer Support etc.
 
REF-(Apply online only)