Quality Assurance Officer

To support the Quality Assurance (QA) Department in the implementation and maintenance of the HCPC's Quality Assurance Framework, ensuring the delivery of high-quality services and continuous improvement across the organisation.

Main Duties & Key Responsibilities
Your principal duties and key responsibilities will be those set out below. In addition to those duties, the HCPC reserves the right to require you to undertake additional or other duties within your capacity as may from time to time be reasonably required and necessary to meet the needs of the HCPC.

Quality Assurance

• Assist in the delivery and development of the Quality Assurance Framework.
  
• Undertake regular and ad-hoc quality assurance activities, including audits, reviews, assessments and advisory work, covering all areas of the organisation.
  
• Assist with gathering information, data and evidence in relation to QA activities.
  
• Collate, analyse and draw conclusions on organisational information and data, and record your findings accurately and transparently.
  
• Provide timely, robust and independent feedback to the audit lead on the quality of decision-making, outputs and outcomes.
  
• Identify opportunities for development and continual improvement across the organisation and discuss them with the QA Managers / QA Programme Lead.
  
  General
  
• Understand the information security requirements for information accessed or processed in carrying out the duties of the role, treating the information with appropriate care as set out in the Information Classification and Handling Policy.
  
• Carry out the responsibilities of the post with due regard to the HCPC's Equality and Diversity Policy and to treat colleagues and other HCPC stakeholders with respect and dignity at all times.
  
• Assist the QA Programme Lead with other activities in the QA Department, where appropriate.
  
  Please note that this role may bring you into contact with or allow you access to information relating to children or vulnerable adults. The HCPC therefore relies, as part of the recruitment process, on self-declaration and on criminal records checks to ensure employees are suitable to take up the position.
  
  About the Department:
  Assurance and Compliance
  The Assurance and Compliance department manages the quality assurance of our regulatory functions, internal audit and compliance, feedback and complaints, and information governance for the HCPC. We act as a key driver for learning and continuous improvement across the organisation. We are a close-knit department who work collaboratively to ensure the delivery of high-quality audits, reporting and learning.
  Alongside our excellent employee benefits, we are committed to your ongoing learning and development to build your skills, experience, and career. You can find out more about our benefits on our website
  
  Closing Date: Friday 23rd of May 2025 at 1pm. We reserve the right to close this job advert early if we receive a high volume of applications. We encourage you to apply as soon as possible.
  
  Interview Date: Week commencing 09 June 2025 (Interviews will be onsite)
  
  Application information: ** Please submit a supporting statement along with your CV. Applications without a supporting statement will not be reviewed. There will also be an assessment along with the interview.
  
  Further information on this role is detailed in the Job Description and Person Specification.
  
  HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We are a Disability Confident employer and aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. We will make reasonable adjustments and adaptations to ensure the recruitment process is inclusive and barrier-free and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to have a confidential discussion on how we can support you, please contact (url removed) .
  Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer*.* In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework.
  
  For HCPC employees: Please refer to the eligibility criteria detailed in the Secondment policy