About The Role
Essential Roles & ResponsibilitiesPerform assessments against the Claranet developed Microsoft 365 Certification on behalf of Microsoft Provide timely communication with ISVs to ensure continued progression through assessments that have started Provide ongoing support to ISVs looking to start an assessment or already progressing through an assessment Liaise with Microsoft in support of deliver of the Microsoft Project Participate in ISV calls to; provide Q&A (question and answer) support for ISVs wanting to start the assessment, performing remote assessment activities, etc. Where appropriate, provide a mentoring to associate colleagues delivering the Microsoft Project Maintain excellent communication with customers Maintain excellent communication and collaboration with internal teams to support Claranet in meeting its vision Keep up with industry trends, emerging threats, and technological advancements to effectively address new challenges and technologies Where necessary, perform QA (Quality Assurance) reviews of reports produced by the Cyber Security function’s GRC team Where appropriated, fulfil or supporting other GRC team members in fulfilling other customer consultancy / projects, such as ISO 27001, cyber security reviews, risk assessments, etc. Where necessary, assist with the development and growth of the Cyber Security function’s services offerings Fulfil any re-certification requirements and CPE (Continuing Professional. Education) obligations required to complete duties. Duties may be completed remotely, from our Leeds office or at customer sites as applicable. Therefore, travel to customer sites may be required as will an element of out of hours working when required.Teams to collaborate withCustomer Experience and Managed Services –ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions.Customer Success and Growth– ensure that the portfolio is up to date, meets customer needs, enables cross and up selling, and provide pre-sales support when required.Portfolio, Alliances & Technology Practices –support efforts to embed Cyber Practice function services into customer solutions.Finance & Corporate Development –submission of any work-related expenses.
About You
Behavioural competencies – organisational and behavioural fit
Customer facing, able to represent Claranet confidently and professionally Willingness to travel to deliver onsite work as required Ability to identify and work with colleagues to deploy improvements to delivery processes Self-motivated and able to work in an independent manner as well as part of a dynamic team Excellent written and oral communications skills Excellent attention to detail Good numeracy and organisational skills Positive, collaborative, and enthusiastic
Critical competencies – technical fitAptitude for understanding, interpreting, and applying objective standards to specific responses Working under pressure of deadlines and structuring workload accordingly Problem-solving, helping others to understand complex ideas Providing advice and guidance in customer-facing situations Ability to work to tight deadlines, prioritise and manage workload Good knowledge and understanding of security technologies Good knowledge and understanding of networking Ability to quickly learn and understand new skills and technologies specific to the Cyber Security industry Providing advice and guidance in customer-facing situations Take own initiate to expand information security knowledge Ability to write concise, accurate and timely reportsDesirable competenciesAny exposure to audit frameworks; PCI DSS, ISO 27001, NIST, SOC 2, etc. Exposure to Amazon’s and/or Microsoft’s cloud platforms. GDPR Experience SOC 2 Experience NIST Experience Full UK driving license (for UK recruitment) Experience managing client projects. Information security consulting experience.
