People Operational Lead / Operations Manager

PEOPLE OPERATIONAL LEAD / OPERATIONS MANAGER

Salary: £(Apply online only) may be negotiable

Location - Edinburgh with occasional travel to other sites in Glasgow, Falkirk and Broxburn.

Contract: Fixed term (9 months). Depending on the successful candidates impact on the business, this role might become permanent.

Hours: Full Time - 37.5 hours per week and will include occasional evening and weekend working.

Annual Leave: 37 days pro rata including any mandatory close down and bank holidays

Pension: After 3 months' service, eligible to join our enhanced pension at 5% employee / 15% employer contributions.

Other benefits: staff discount on products
£20 monthly staff sales account credit; access to our lifestyle discount platform; access to our EAP and other well being resources.

Please note, If the role does become permanent, the benefits package will be further enhanced to include:
Private medical insurance
Life assurance
Income protection
Holiday buying scheme
Cycle to work scheme.

Start date: Given this is a fixed term role, keen to have someone join asap!

Due to a recent significantly large investment, this very well established company are in a strong position to further expand their Management team, as well as opening a spectacular, state of the art new venue in Edinburgh.

PEOPLE are very much viewed as the companies biggest asset and are highly valued within this business

The new role of People Operational Lead (or Operations Manager as it might be better known as outside of the company) will provide additional support to our three Department Managers whilst working in close partnership with our HR Business Partner, in order to share knowledge, best practice and provide coaching and mentoring to our people
managers, on their effective management of people.

The role will come with the responsibility of significant breadth and depth of
operational focussed people management experience, using the practical application of best practice people management skills and techniques, Support, guidance, nurturing and upskilling will ensure that a pragmatic,culturally aligned and commercially sensitive approach is adopted consistently across the brand name and business in general.

This industry sector can be complex, high energy, fast paced and dynamic, but also provides a highly satisfying opportunity to impact and improve how people can be managed EVER BETTER within our already very successful teams.

This is a site based standalone role which will initially prioritise a focus on our Edinburgh site.

ROLE DESCRIPTION
Responsibilities Key Day to Day Activities
Coaching, Mentoring & Training (Form 80% of this role)

• Be a key resource for our Internal Managers to help develop the skills,
  techniques and confidence of our duty managers in leading and inspiring their
  teams for success.
  
• Supported by the HRBP and in conjunction with the Senior Manager,provide significant upskilling, coaching and mentoring to people managers.
  Taking a pragmatic and practical approach to managing core people management issues
  and activities within a busy operational environment across ER, recruitment &
  selection, engagement, and training & development.
  
• Support the Senior Manager to embed a commercial culture of kindness and
  respect, whilst taking a firm but fair and consistent approach to managing people,
  in a commercially sensitive way, all the while ensuring revenue and costs are
  prioritised, with any ROI clearly assessed, defined and articulated.
  
• Support the HRBP by providing the significant insight and operational lens on the
  development and delivery of an in-house core people management training
  programme, helping to further embed classroom learning and ongoing pragmatic
  best practice in the day to day operational environment through effective coaching
  and mentoring.
  
• Support the HRBP on developing and improving the support guides for managers
  of people with strong operational and commercial perspectives
  
• Provide the Senior Director ans Senior Manager and HRBP with
  additional insight on any skills and/or support gaps from an operational people
  management perspective which would further enable our people managers to be
  the best they can be, leading highly engaged and inspired teams.
  
  People Operational
  Excellence (Forms 10% of the role)
  
• Work with the Director, Senior Managers, HRBP and Resource Planning & Insights Manager,
  to help refine our operational people metrics and reporting.
  
• Work with the Senior Managers and Resource Planning & Insights Manager,
  offering further advice on best practice scheduling and deployment of staff for
  operational efficiencies.
  
• Support the Brand Homes Director, Brand Homes Manager and HRBP to define and
  embed a set of culturally aligned and relevant KPI's in specific relation to operational
  people activities, which helps contribute to overall operational excellence.
  Other Projects
  (10%)
  
  PERSON PROFILE
  Skills Essential Desirable
  
• Direct experience leading large and diverse teams within a fast-paced and
  agile environment. (for example, someone with an Operational Managers background in the Food or Drinks sector, Hospitality sector, Retail environment or Call Centre environment)
  
• Experience of managing complex people operational management issues
  
• Experienced in effective coaching and mentoring of people managers.
  
• Previous experience supporting the development and delivery of operational
  focussed people management related training and upskilling.
  
• A highly commercial and pragmatic individual who is fluid and flexible in their
  approach to people management without having reliance on bureaucracy or
  overly prescriptive/process heavy approaches.
  
  
• Strong operational business acumen and solid commerciality.
  
• A positive change advocate.
  
• A kind, and firm but fair approach to managing people
  
  
• Full UK driving license and access to own transport is essential