Security Operations Manager
Posted on June 26th, 2025
Stevenage
£40, per annum
Type of Job: Permanent
Position: Security Operations Manager
Location: Stevenage
Pay Rate: £ per annum
Hours: 42 per week Monday - Friday
Your Time at Work
To lead, co-ordinate and manage the provision of the site security service at the client's site; to
ensure a safe and secure working environment for all staff and visitors
To manage a team of trained site personnel to provide a delivery of service that exceeds service level agreements
Always Upholding the reputation and integrity of the Company
Key Performance Indicators
- Ensuring all required shifts are covered
- 100% Compliance of documentation & audit standards
- Completion/Coordination of direct reports training
- Management of Staff Welfare
- Incident Management Response and Closure
- H&S Reporting
Key Responsibilities
- Day to day operational management of the security department
- Day to day rostering of personnel - This would consist of all management of Holidays, Sickness, Sickness tracking, return to work interviews ensuring service level agreement is maintained Maintain correct manning levels on all sites to ensure that both contractual and temporary work orders are satisfied to the customer's expectation and within company budgetary guidelines.
- Ensure that all scheduled duties are entered into the company payroll system efficiently. This includes regular scheduling through Javelin.
- Ensure that working hours of all employees are managed within individual contract specification and within WTD or any other legislative guidelines.
- Conduct long term absence interviews in line with company policy.
- Conduct return to work interviews with employees following absences in line with company policy.
- Security team welfare - Care Visits and appraisals
- Supporting HR processes to include counselling forms and investigations, as well as grievance / disciplinary hearing.
- Review of site security equipment faults ensuring outstanding items are repaired or escalate where appropriate
- Training and Development - Including site compliance training, regular testing team's knowledge and competence. Supporting maintenance of the basic training matrix and personal training folders.
- Incident Management - Support attendance in site incidents as per escalation plan. Reporting and closing of incidents, attending after action review meetings
- Ensuring Health and Safety issues are managed and reported in line with company policy.
- Support in producing and maintaining Health & Safety Risk Assessments, Standard Operating procedures & Assignment Instructions.
- Support company Level 1 / 2 Audits in their completion, and actions raised and closed.
- Attending meetings with other Managers and Service Partners to establish operational requirements
- At all times, maintain the confidentiality of all information relative to Company operations and staff, highly sensitive customer information.
- Represent and promote the values and vision of company both internally and externally, while following all company policies and procedures.
- At all times, maintain a professional, courteous, and diplomatic level of communication, whether by phone, email, or face to face.
- Drive procedural change & adoption/integration of new technologies/systems within the teams.
Our Perfect Worker
Qualifications: -
- Must have the Security Industry training basic qualification or equivalent industry experience.
- Carry and can use all security equipment necessary to efficiently perform the duties required of a professional Security Manager.
- Previous Management experience is essential.
- Recent qualification in Security or another appropriate discipline is desirable.
Aptitudes and attitudes: -
Post holder must be able to demonstrate:
- Good literacy and communication skills and have good verbal and written English.
- Possess a good telephone manner.
- Be computer literate in Microsoft Excel, Word.
- The ability to plan shifts and resource to maximise effectiveness.
- Excellent Customer Service & Awareness.
- Planning & organising.
- Provide motivation, encouragement, coaching and development to staff.
Personal attributes: -
- A consistently smart appearance.
- Reliability, self-motivation, and ability to use own initiative and work without supervision.
- The ability, tact, and diplomacy to deal with people at all levels including the client, the client's staff, and visitors, in all circumstances including emergencies and other times of stress.
- Interpersonal skills.
- Self-confidence and an interest in development.
- A good level of physical fitness to enable the post holder to perform emergency response duties efficiently and effectively.
Key Information and Benefits
- weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Workplace pension scheme
- Life assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme
- Free uniform provided
Job ref: (G415)
G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today!
About Staffline
Staffline are working in Partnership with G4S, providing a recruitment solution for security roles.
