Member Enquiries Officer

Bethnal Green South
7 hours ago
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Good Afternoon,

I am currently representing Tower Hamlets Council, who are offering an initial temporary contract for a period of 3- 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience

We are looking for a Member Enquires Officer this role will be: Hybrid E1 1BJ

The right candidate will:

We are seeking a highly organised Members Enquiries Officer to manage and coordinate enquiries from Elected Members;

Ensuring they are logged, allocated, and responded to within agreed timescales.

  • Act professionally, providing accurate, timely, and helpful advice / guidance to the public, the Mayor’s Office, elected Members and council officers on the Mayor’s and Members enquiries matters, to ensure compliance. Sign-post as appropriate and seek advice from the Senior Members Enquiries Officer on complex matters.

  • Promptly review, log as appropriate, and refer received members enquiries to the correct directorate respondents, advising of the response deadlines; diarise deadlines, and chase responses as appropriate to ensure the council meets any statutory obligations and complies with its policies.

  • Create accurate records on databases, that clearly identify time-scales, the responsible officers and departments. Maintain accurate information on manual/digital systems to ensure high quality of data, information security and compliance with the law.

    We require the following:

  • iCasework experience preferable not essential

  • Experience of drafting clear and concise correspondence.

  • Knowledge of corporate complaints systems; regulatory complaints systems (e.g., Adults and Children’s Social Care Complaints, the Ombudsman complaint process, etc.); the International Standard for quality and related matters; and relevant legislation.

    To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

    If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

    IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

    Look forward to speaking with you soon

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