IT Support Technician

Leeds
2 days ago
Create job alert

IT Support Technician

Hunslet, Leeds (On-site)

Up to £27,000

Your new role

I am currently recruiting for an IT Support Technician to join my clients existing team at their Head Office in south Leeds. This role is ideal for an IT Support engineer with 1 to 2 years' experience in desktop support, network and storage infrastructure, looking to develop their first- and second-line support skills.

Responsibilities

To provide technical hands-on support, answering support queries either in person or via phone or ITSM system.

To maintain a high degree of customer service for all support queries.

To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member.

To log all calls on the ITSM system and maintain full documentation.

Respond to enquiries from clients and help them resolve any hardware or software problems.

Support users in the use of Computer equipment by providing necessary training and advice.

Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Lead.

Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached.

To allocate more complex service issues to the relevant IT Support team member.

Raise any security concerns to the IT Project & Support Team Lead.

Maintain reports and logs in line with departmental policy.

Managing IT Stock - Laptops, Desktops, Toner, Accessories & peripherals and keeping asset registers up to date.

Setting up and configuring new laptops, desktops & mobile devices.

Installing authorised software to laptops, desktops & mobile devices.

Configure/maintain computer systems, networks and peripherals as instructed.

Experience needed

Windows desktop support and administration

Basic troubleshooting of Desktops, Laptops, Printers, Mobile Phones.

Active Directory user account creations, password resets and group management.

Office 365 User account creations, group management, licence management

Exceptional Customer Service skills

Confidence in dealing with users of varying levels both face to face and over the phone.

Experience working within IT service delivery. Either at an MSP or providing internal IT Support.

Excellent troubleshooting and problem-solving skills.

Excellent ability to transfer knowledge within a team.

Basic networking awareness - DHCP, DNS, WAN/LAN Troubleshooting

Desirable

Level 2 - 3 IT Qualification or equivalent demonstrable experience

CompTIA A+ or similar training

CompTIA Network+ or similar training

Microsoft 365 Fundamentals

ITIL Foundation Certification

Windows Server administration

Basic awareness of cybersecurity and service desk processes (ITL Foundation)

Full UK Drivers licence

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Related Jobs

View all jobs

IT Support Technician

It Support Technician

IT Technician

Senior IT Support Technician

Cyber & Network Support Technician

Cyber & Network Support Technician

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

SOC Analyst Jobs UK 2026: Salaries, Skills & How to Get Hired

Cyber security is one of the UK's fastest-growing career paths — and SOC analyst is where most people begin. It's in high demand, genuinely accessible, and you don't need a degree or years of experience to get started. But knowing what UK employers actually want in 2026 — what they pay, which certs matter, and how to stand out — is a different matter. This guide covers all of it.

How Many Cyber Security Tools Do You Need to Know to Get a Cyber Security Job?

If you are trying to build or move forward in a cyber security career, it can feel like the list of tools you are expected to know never ends. One job advert asks for SIEM platforms, another mentions penetration testing tools, another lists cloud security, threat intelligence platforms, endpoint detection, scripting languages and compliance frameworks. Scroll LinkedIn and it gets worse. Everyone seems to “know” dozens of tools, certifications and platforms. Here is the reality most cyber security hiring managers agree on: they are not hiring you because you know every tool. They are hiring you because you understand risk, can think like an attacker and a defender, follow process, communicate clearly and make good decisions under pressure. Tools matter — but only when they support those outcomes. So how many cyber security tools do you actually need to know to get a job? For most job seekers, the answer is far fewer than you think. This article explains what employers really expect, which tools are essential, which are role-specific and how to focus your learning so you look credible, not overwhelmed.

What Hiring Managers Look for First in Cyber Security Job Applications (UK Guide)

If you want to stand out in the highly competitive world of cyber security job applications, you need to understand what hiring managers look for before they even finish reading a CV. Cyber security hiring managers scan applications quickly and with specific priorities in mind. They assess not just your technical ability, but your judgement, professionalism, clarity, risk awareness and evidence of impact. This guide explains what hiring managers look for first in cyber security applications across roles like Security Analyst, Security Engineer, Penetration Tester, Incident Responder, Security Architect, Governance Risk and Compliance specialists and Cloud Security positions. Use this as a practical, step-by-step checklist to sharpen your CV, LinkedIn profile, cover letter and portfolio before you apply on www.cybersecurityjobs.tech .