Cyber & Network Support Technician

Gateshead
5 days ago
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An IT support company are looking for a motivated individual to join their team.

The Cyber & Network Support Technician will play a key role in supporting clients with first‑line technical issues, basic cyber‑security tasks, and routine network troubleshooting. This entry-level position is ideal for candidates who want to build a long-term career in IT infrastructure and security.

KEY DUTIES

  • Provide first-line support for hardware, software, and network issues, including diagnosing and resolving common faults

  • Support cyber‑security monitoring tasks, identifying potential vulnerabilities and escalating risks

  • Assist in routine network troubleshooting, configuration, and securing of devices and systems

  • Support the implementation of cyber‑security best practices to protect systems and data from unauthorised access

  • Carry out basic cybersecurity testing and document findings

  • Log and document all support activities in line with internal processes.

  • Collaborate with senior technicians to escalate complex issues when required.

  • Provide excellent customer service to internal and external users.

    CANDIDATE REQUIREMENTS

  • Strong problem‑solving and diagnostic skills.

  • Clear communication skills

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