Major Incident Manager

Response Informatics
Slough
5 days ago
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Qualifications

  • Education:Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree or relevant certifications (e.g., ITIL, PMP, SAP Certified Integration Architect) preferred.
  • Experience:
  • Minimum of 10+ years in IT integration management, with at least 5 years in aleadership roleoverseeing major incident management or similar programs.
  • Proven exposure to integration technologies such as WebMethods, SAP Integration Suite, SAP Data Services (DS), and Centralized Integration Data Services (CIDS).
  • Extensive experience in managing high-stakes incidents in enterprise-level environments.
  • Technical Skills:
  • Deep understanding of integration architectures, middleware, APIs, and data synchronization tools.
  • Hands-on experience withWebMethods, SAP Integration Suite, SAP DS, and/or CIDS.
  • Familiarity withITIL frameworksandincident management best practices.
  • Leadership Skills:
  • Strong ability to lead cross-functional teams and manage complex, high-pressure situations.
  • Exceptional problem-solving and decision-making skills with a focus on root cause resolution.
  • Communication:Excellent verbal and written communication skills, with the ability to present technical concepts to non-technical stakeholders.
  • Analytical Mindset:Ability to analyse complex integration workflows and identify areas for optimization and risk reduction.

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