IT/CRM Support & Projects Engineer

City of London

1 week ago

Create job alert

Role - IT/CRM Support & Projects Engineer
Location - Central London
Salary - £65,000 DOE

we are working with a fast-growing Managed Service Provider (MSP) delivering secure, scalable, and transformative IT solutions to businesses across the UK. Supporting cloud, cybersecurity, automation, and VoIP-designed to not just support IT, but to redefine how our clients operate and grow.

As part of our continued growth, we are looking for an IT/CRM Support & Projects Engineer to lead internal CRM initiatives (Salesforce or Microsoft Dynamics 365), while also contributing to high-level technical support across our MSP service offerings.

The Role
This hybrid role merges CRM ownership and project delivery with advanced IT support responsibilities. You'll drive the optimisation and integration of internal platforms-particularly CRM systems-while also acting as a senior technical engineer within our support team. It's ideal for someone with a technical mindset and project leadership experience who wants to take ownership of systems that directly impact business operations.

Key Responsibilities

Technical Support & Engineering (L2/L3)

Act as a senior escalation point for complex support queries across infrastructure, networking, cloud, security, and VoIP.
Support and troubleshoot technologies such as Windows Server, Azure, O365, SonicWall, 3CX, VMware/Hyper-V.
Contribute to internal documentation and process automation for repeatable tasks and support functions.CRM Systems Ownership & Development

Lead the implementation or overhaul of Salesforce or Microsoft Dynamics 365 to support internal operations.
automation & Integrate CRM with key business systems, including Autotask, 3CX, and billing/licensing tools.
Oversee relationships with external CRM consultants, managing delivery, timelines, and results.Project Delivery & Systems Improvement

Own internal system improvement projects from requirements gathering through to successful deployment.What You'll Bring

Strong technical background with the ability to independently build, configure, and support systems.
5+ years in a technical support or engineering role, ideally within an MSP or IT services environment.
Proven experience leading CRM system implementation or improvement projects (Salesforce or Microsoft Dynamics 365).
Strong SQL querying and reporting experience.
Excellent communication, project ownership, and vendor coordination skills.

If you're passionate about both CRM systems and IT infrastructure-and you thrive in a role that combines strategic projects with hands-on support-this is your opportunity to make a real impact.

Apply now with an up-to-date CV to be considered.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy

Related Jobs

View all jobs

Head of Information Technology

Scheduling Officer

IT and Systems Coordinator

Regional Sales Manager

IT Director

Sales Manager

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Jun 17, 2025

Jobs

LinkedIn Profile Checklist for Cybersecurity Jobs: 10 Tweaks to Supercharge Recruiter Engagement

In the ever-evolving realm of cybersecurity, having a LinkedIn profile that reflects both your technical prowess and threat-hunting acumen is vital. Organisations are on the lookout for professionals skilled in penetration testing, incident response, security architecture and compliance. With hiring managers scanning dozens of profiles daily, your profile needs to not just rank in searches but convey your expertise in safeguarding digital assets. This step-by-step LinkedIn for cybersecurity jobs checklist offers ten practical tweaks to supercharge recruiter engagement. Whether you’re an aspiring security analyst, a seasoned penetration tester or a chief information security officer aiming for board-level roles, these actionable optimisations will sharpen your LinkedIn presence and position you as a top infosec candidate.

Jun 16, 2025

Education

Part-Time Study Routes That Lead to Cyber Security Jobs: Evening Courses, Bootcamps & Online Masters

The frequency and sophistication of cyber-attacks have exploded in recent years, making cyber security one of the UK’s most in-demand skill sets. From safeguarding NHS patient data to defending FTSE 100 financial systems, organisations across sectors require qualified professionals—penetration testers, security analysts, incident responders and security architects—to protect critical infrastructure. Yet many professionals cannot pause their careers to upskill full time. Fortunately, an ecosystem of part-time learning pathways—evening courses, intensive bootcamps and flexible online master’s programmes—enables you to learn cyber security while working. This comprehensive guide explores every route: foundational CPD, immersive bootcamps, accredited online MScs, plus funding options, planning strategies and a real-world case study. Whether you’re an IT support technician, a software developer or a compliance manager aiming to pivot into security, you’ll discover how to build expertise at your own pace.

Jun 14, 2025

Careers

The Ultimate Assessment-Centre Survival Guide for Cyber Security Jobs in the UK

Assessment centres for cyber security positions in the UK are designed to mirror real-world threat landscapes and test both your technical acumen and soft skills under pressure. Across multiple stages—psychometric assessments, penetration testing exercises, incident response group tasks, case studies, interviews and even informal networking breaks—employers assess your ability to identify vulnerabilities, collaborate in high-stakes scenarios and communicate effectively. This guide walks you through each component, equipping you to stand out and secure your next role in cyber defence.