IT Support Engineer
Location: Pacific House, Kingstown, Carlisle CA3 0LJ
Salary: £28,000 – £35,000 (Dependent on Experience)
Company: JJM Networks
About JJM Networks
JJM Networks is a respected Managed IT Services Provider located just outside Carlisle, off Junction 42 of the M6. We offer tailored IT support and infrastructure services across Cumbria and beyond. Our solutions include server and network installations, cloud computing, cybersecurity, and ongoing support for clients with critical IT operations.
We’re a hands-on team, known for our direct client relationships and ability to resolve complex IT issues efficiently. With a focus on quality, continuity, and innovation, we support a growing client base through proactive management and project delivery.
The Role
Due to new client wins, we’re expanding our technical team and seeking an experienced IT Support Engineer. You’ll be working closely with a variety of businesses, supporting infrastructure and software environments primarily based on Microsoft technologies. This role involves a mix of service desk work, on-site support (typically two days per week), and project implementation.
We’re looking for someone proactive, adaptable, and confident working both independently and as part of a team.
Key Responsibilities
Deliver support via phone, remote access, and on-site visits
Manage helpdesk tickets using our Remote Monitoring & Management (RMM) system
Install, configure, and support Windows Server and desktop environments
Design and maintain network infrastructure and associated systems
Monitor and improve backup, disaster recovery, and security protocols
Maintain documentation and contribute to system/process improvements
Liaise directly with clients to understand their needs and deliver tailored IT solutions
Participate in system upgrades and technology deployments
Essential Skills & Experience
Prior experience in an IT support or infrastructure role
Strong knowledge of:
Microsoft 365, Azure, Windows Server, Windows 10/11
Active Directory, Group Policy
IP networking: TCP/IP, DNS, DHCP, VLANs
Server hardware, routers, firewalls (Cisco, Draytek, Ubiquiti)
Backup systems, restoration, and business continuity planning
IT security best practices
Excellent diagnostic and troubleshooting skills
Strong communication (written and verbal) and customer service focus
Full UK driving licence
Desirable Skills
Relevant industry certifications (e.g. Microsoft, CompTIA)
Experience with RMM systems and automation tools
Familiarity with scripting or process automation
What We Offer
Autonomy & Responsibility: Work independently and take ownership of tasks
Variety: A diverse role covering service desk, client site support, and project delivery
Technology Exposure: Gain experience with current platforms and security tools
Professional Growth: Ongoing training and certification opportunities
Supportive Environment: Join a friendly and experienced technical team
Client Interaction: Build lasting relationships and deliver meaningful IT improvements
This role is ideal for a motivated engineer who enjoys variety and values working in a business where their input is recognised. You’ll play a key role in shaping and delivering excellent IT services to a broad client base.
Apply Now
For an informal conversation about the position, contact Joel directly at JJM Networks – details are available on our website. Alternatively, apply for the vacancy here
