It Support Engineer

Andy File Associates Limited are working as a recruitment agency on behalf of our client with regards this permanent vacancy.
Overview:
For the first 6 months, you’ll be embedded on-site at a large school. Our client is embarking on an ambitious digital transformation journey, transitioning all IT services to a cloud-first environment powered by Microsoft technologies including Azure, Intune, SharePoint, and the broader Modern Workplace suite. You will work closely with our Technical Consultants by leading the implementation of this strategic IT roadmap. As the IT Strategy and Support Engineer you will not only take ownership of their IT systems but also become a trusted guide for staff during this period of change. A history of unsuccessful IT projects has made confidence-building, user support, and strong interpersonal skills essential for success in this role.
After this 6 month period, you’ll transition into a remote role within our MSP team, either as a Service Desk Engineer or Project Engineer, depending on your strengths and interests.
Please note: You will need to successfully pass a DBS check to undertake this role
Key Responsibilities:

• Systems & Network Management
  
  • Administer and manage Microsoft Azure, Microsoft 365 (including Teams, SharePoint, OneDrive), Intune, and Endpoint Manager.
    
  • Oversee and maintain network infrastructure, device management, and cybersecurity posture.
    
  • Ensure data protection, safeguarding, and compliance with DfE and GDPR guidelines
    
• Staff Support & Training
  
  • Provide technical support to teaching and support staff, both in person and remotely.
    
  • Design and deliver training sessions to improve staff confidence and the adoption of new tools.
    
  • Act as a technology champion, helping embed digital skills across the school.
    
• Project Delivery
  
  • Plan and deliver IT projects with clear milestones, risk assessments, and measurable success criteria.
    
  • Build stakeholder trust by effectively managing change and communicating progress.
    
• Vendor and Budget Management
  
  • Manage relationships with third-party IT suppliers and service providers.
    
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Skills:
Essential:

• Proven experience managing IT in a school, college, or similar organisation.
  
• Strong knowledge of Microsoft 365, Azure Active Directory, Intune, and cloud-based tools.
  
• Excellent communication and interpersonal skills, with a passion for user training and support.
  
• Experience leading or supporting digital transformation projects.
  
• A proactive, problem-solving mindset with a calm, approachable manner.
  Desirable:
  
• Microsoft certifications (e.g., MS-100, AZ-900, MD-102).
  
• Knowledge of safeguarding requirements in educational settings.
  
• Familiarity with MIS systems, SIMS, Arbor, or similar platforms.
  
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Hours of work: 37.5 with a start time of 8.00am Monday to Friday
Benefits:
25 days holiday + stats, Pension, Westfield Health after 6 months