IT Analyst

£28,000 - £32,000 + benefits

Our client is seeking a dedicated IT Analyst to become an integral part of their IT Support team. The IT Analyst will play a crucial role in maintaining a safe, reliable, and innovative technological environment for the organization. This position is ideal for someone who is enthusiastic about using their IT expertise to support students, faculty, and staff in a dynamic educational setting.

The successful candidate will collaborate with a team of IT professionals, providing frontline support, maintaining systems, and contributing to the continuous improvement of the IT infrastructure. If you are passionate about technology and education, and thrive in a collaborative, fast-paced environment, we encourage you to apply.

Key Responsibilities

• Act as the first point of contact via the helpdesk to respond promptly to customer requests and technical issues.
• Troubleshoot and resolve hardware, software, and network problems or escalate issues to the appropriate team members.
• Keep users and stakeholders informed about the status of their requests through the helpdesk system or learning management system (LMS).
• Perform administrative tasks such as user account maintenance and password resets.
• Ensure IT Services system processes comply with internal policies and procedures.
• Assist in updating and maintaining system documentation and user guides.
• Liaise with third-party vendors for technical support or equipment repairs, under senior team guidance.
• Ensure new hardware and software requests align with the organization's IT infrastructure.
• Assist in gathering, cleansing, transforming, and verifying data to support internal applications.
• Support data backup procedures and help maintain data integrity.
• Report recurring issues, progress updates, and important information to the IT Manager.
• Contribute to creating and maintaining guidance and procedure documents for IT service users.
• Assist in developing, testing, and deploying in-house infrastructure projects.
• Provide basic training and support to students and staff on IT systems and applications.
• Stay updated on new technologies through self-directed learning, workshops, or training sessions.
• Participate in team discussions to share ideas for development, including advancements in AI and cybersecurity.
• Support the management of delegated projects, including setting up pilot programs, sourcing resources, and managing timelines and expectations under supervision.

Qualifications And Experience

• A-Levels or an advanced diploma in IT, Computer Science, or a relevant subject.
• Minimum of 1 year of experience in IT support
• Experience providing first-level helpdesk support.
• Experience with macOS systems and configuration.
• Familiarity with Google Workspace or Office 365.
• Knowledge of WiFi networks and the ability to troubleshoot connectivity issues.
• Understanding of cybersecurity principles and best practices.
• Effective communication skills and a strong customer service orientation.
• Committed to lifelong learning and professional development.
• Willingness to embrace the organization's mission and values.
• Ability to remain calm and professional in a fast-paced environment.