3rd Line Support Engineer

Elvetham Heath
1 year ago
Applications closed

Related Jobs

View all jobs

3rd Line Support Engineer

3rd Line Support Engineer - Linux

1st Line IT Support

Senior IT Delivery Engineer

IT Infrastructure Security Engineer

Security Engineer

Ready to elevate your IT career? Join Labyrinth as a 3rd Line Support Engineer, where you’ll work with cutting-edge technologies, lead exciting projects, and support a diverse client base.

3rd Line Support Engineer
Fleet, Hampshire, GU51 (with occasional travel to London)

*    40 hours per week on a shift pattern between 08:30 and 18:00, (Monday to Friday)
*    Permanent position
*    £40,000 - £42,000 per annum

Please Note: Applicants must be authorised to work in the UK

Labyrinth is a rapidly growing MSP renowned for its honest and efficient approach to IT support. With over two decades of success in London, we’ve expanded to Fleet, Hampshire, to bring our innovative IT solutions to more clients. Our diverse client base spans industries like law, finance, healthcare, and professional services. We pride ourselves on fostering a dynamic and supportive environment where you can grow your technical expertise and make a real difference in the IT world.

The Role

As a 3rd Line Support Engineer, you’ll lead key client projects and provide expert support in a fast-paced team environment. Reporting to the CTO/COO, you’ll manage advanced support tickets, mentor junior engineers, and help clients optimise their IT infrastructure.

Key Responsibilities:

*    Take the lead on projects involving Microsoft 365, SharePoint, Teams, Network Infrastructure, VoIP, Microsoft Intune, and occasionally Azure.
*    Serve as a “Virtual IT Manager” by managing client accounts, conducting periodic review calls, and advising on IT and cybersecurity improvements.
*    Handle escalated 3rd line support tickets both remotely and on-site.
*    Update tickets and ensure excellent client communication.
*    Mentor Level 2 engineers and junior Level 3 engineers.
*    Maintain and update technical documentation.

Benefits:

At Labyrinth, we value our team and their contributions. Benefits include:

*    Opportunities to work with cutting-edge technologies and exciting projects.
*    A supportive environment for personal and professional growth.
*    Coverage of travel expenses for trips to London.

The Ideal Candidate:

You’re a proactive and motivated individual with strong technical expertise, communication skills, and a passion for problem-solving. About you:

*    Minimum 3 years in an IT support role.
*    Proven experience with Microsoft Intune, SharePoint, Teams, and Exchange Online.
*    Hands-on experience with Windows Server, virtualization, and/or Azure.
*    Proficiency in Windows 10/11 and network device installations (firewalls, switches, VLANs, Wi-Fi).
*    Successfully led IT implementation or migration projects.
*    Strong understanding of IT security fundamentals.
*    Comfortable in a high-paced helpdesk environment.

Take the next step in your IT career and join a company where your skills will shine and grow!

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include 3rd Line Engineer, IT Support Specialist, Systems Engineer, Infrastructure Engineer, Senior Helpdesk Engineer, IT Project Manager, Network Engineer, Cloud Support Engineer, IT Consultant, Technical Support Analyst

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Education

The Skills Gap in Cyber Security Jobs: What Universities Aren’t Teaching

Cyber security has become one of the most critical disciplines in the modern economy. From protecting financial systems and healthcare data to securing national infrastructure, cloud platforms and supply chains, cyber security professionals now sit at the frontline of digital trust. Demand for cyber security talent in the UK has surged. Job vacancies remain high, salaries continue to rise, and organisations across every sector report difficulty hiring skilled professionals. Yet despite this demand, many graduates struggle to break into cyber security roles and employers consistently report that candidates are not job-ready. The problem is not intelligence, ambition or academic effort. It is a persistent and widening skills gap between university education and real-world cyber security work. This article explores that gap in depth: what universities teach well, what they routinely miss, why the gap exists, what employers actually want, and how jobseekers can bridge the divide to build sustainable careers in cyber security.

Jobs Careers

Cyber Security Jobs for Career Switchers in Their 30s, 40s & 50s (UK Reality Check)

If you’re thinking about switching into cyber security in your 30s, 40s or 50s, you’re in good company. Across the UK, organisations of all sizes are hiring people from diverse backgrounds to protect systems, data & customers. But with hype around “hackers” & quick-win courses, it’s hard to separate reality from fiction. This guide gives you a UK reality check: which roles genuinely exist, what employers actually want, how training really works, what to expect on salary & progression & whether age matters. Whether you come from finance, project management, operations, law, HR or customer service, there is a credible route into cyber security if you approach it strategically.

Jobs

How to Write a Cyber Security Job Ad That Attracts the Right People

Cyber security is now a board-level priority for organisations across the UK. From financial services and healthcare to critical infrastructure, SaaS platforms and the public sector, demand for skilled cyber security professionals continues to grow. Yet despite this demand, many employers struggle to attract the right candidates. Cyber security job adverts often generate large volumes of applications, but few are a genuine match. Meanwhile, experienced security engineers, analysts and architects quietly ignore adverts that feel vague, unrealistic or disconnected from real security work. In most cases, the problem is not a lack of talent — it is the quality of the job advert. Cyber security professionals are trained to assess risk, spot weaknesses and question assumptions. A poorly written job ad signals organisational immaturity and weak security culture. A well-written one signals seriousness, competence and trust. This guide explains how to write a cyber security job ad that attracts the right people, improves applicant quality and positions your organisation as a credible security employer.

🍪 We use cookies to enhance your browsing experience on our website. By continuing to use this site, you consent to the use of cookies as described in our Cookie Policy. You can review our Cookie Policy for more information.