National AI Awards 2025Discover AI's trailblazers! Join us to celebrate innovation and nominate industry leaders.

Nominate & Attend

IT Manager - Supplier & Service Management - Hybrid

Sheldon Square
3 days ago
Create job alert

Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment?

We’re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships, drive IT service improvements, and influence strategic outcomes - while working with a passionate team that’s committed to building better lives and stronger communities.

If you're commercially sharp, people-focused, and ready to make a meaningful impact, we’d love to hear from you.

The Role at a Glance:

IT Manager
West London - Onsite 4 days a week
£40,000 - £60,000 DOE. Plus up to 10% annual bonus
Benefits include 25 days annual leave, performance related annual bonus, pension scheme, on-going training and development.

Your Skills: 1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher.

Who we are:

We’re a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors.

Key Responsibilities:

•    Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews
•    Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics
•    Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance
•    Control £700k IT OPEX budget; track costs and manage asset register
•    Sponsor supplier-led projects (e.g., ERP, M365); build cases and track benefits
•    Communicate clearly with execs; use NPS/CSAT to improve supplier service

What You’ll Bring to the Team:

•    Managed multi-supplier, outsourced IT & telecoms contracts end-to-end
•    Understanding Microsoft Cloud environment
•    Run IT Teams across Microsoft stack
•    Led RFPs, contract negotiations, and vendor performance reviews
•    Tracked SLAs and supported supplier-led change projects
•    Familiar with ISO 27001, GDPR, and risk reporting
•    Clear communicator with execs, users, and vendors
•    Data-driven; focused on cost, service, and risk improvement

Certifications & Education:

•    ITIL v4 Managing Professional | PRINCE2 Practitioner | Agile PM
•    CIPS Level 4 (Commercial & Contract Management)
•    Degree in IT, Info Systems, or Business Management

Why Join Us?

We value our employees and offer a range of benefits to support your well-being and professional growth:

•    Generous Annual Leave – 25 days of holiday per year (pro-rated in the first year).
•    Performance Linked Annual Bonus.
•    Pension Scheme – 5% matched Auto-enrolment with People’s Pension after 3 months.
•    Training & Development – We invest in our people, offering job-specific training and career development opportunities.

Join us and be part of a team that values growth, support, and career progression!

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR

Related Jobs

View all jobs

IT Manager

IT Manager

IT Manager

IT Manager (Dynamics 365 Business Central / ERP, Power BI)

IT Manager - Part Time - Hybrid

Technical IT Manager

National AI Awards 2025

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Cyber Security Jobs Skills Radar 2026: Emerging Frameworks, Tools & Certifications to Learn Now

Cyber threats are evolving—and so must the people defending against them. As ransomware, AI-enhanced phishing, and supply chain attacks grow more advanced, UK employers are urgently hiring cyber security professionals with the right mix of strategic and hands-on skills. Welcome to the Cyber Security Jobs Skills Radar 2026, your go-to guide for the most in-demand tools, frameworks, certifications, and technologies shaping the UK's cyber workforce. Whether you're a SOC analyst, penetration tester, or cloud security architect, this annual radar is designed to help you stay ahead of the market.

How to Find Hidden Cyber Security Jobs in the UK Using Professional Bodies like BCS, CIISec & More

The demand for skilled cyber security professionals in the UK has never been higher. With threats increasing in sophistication and frequency, organisations are urgently hiring ethical hackers, threat analysts, GRC specialists, and security architects. But many of the most valuable roles—particularly in government, defence, and critical infrastructure—are never publicly advertised. Instead, these jobs are shared behind the scenes through trusted networks, private communities, and professional bodies. In this article, we explore how to uncover hidden cyber security jobs in the UK using organisations like the BCS (The Chartered Institute for IT), CIISec (The Chartered Institute of Information Security), ISACA, and ISC² UK Chapter. We’ll show you how to use membership directories, special interest groups, CPD events and informal networks to gain early access to roles most people never see.

How to Get a Better Cyber Security Job After a Lay-Off or Redundancy

Redundancy is never easy—especially in a fast-moving field like cyber security, where your skills and experience are constantly evolving. But if you’ve recently been made redundant from a cyber security role, know this: the UK cyber workforce remains in high demand, and your expertise is more valuable than ever. Whether you’re a SOC analyst, penetration tester, incident responder, security architect or GRC specialist, there are still thousands of opportunities across sectors including finance, defence, government, retail, and critical infrastructure. This guide will help you turn redundancy into a career relaunch, with a clear action plan tailored to the UK cyber security job market.