REPORTING TO: VP OF IT
LOCATION: LONDON

Know where Brazil is on the map? Good. Know what a coconut looks like? Even better! Are you hard-working with a passion for GROWTH and a go-getter personality? YOU'RE HIRED. Well, not quite…

Vita Coco, the pioneer in coconut water and the #1 selling coconut water in the UK and US, is a passionate, fun-loving brand in one of the world's fastest-growing categories. Beyond its impressive natural hydration and functional benefits, Vita Coco has built a real following in popular culture with celebrities, professional athletes, top-selling musicians, and many more.

With our Global Head Office in New York & our Supply Chain division in Singapore, the London-based business is responsible for developing the EMEA market. We're a dynamic business that has created one of the most successful new subcategories in healthy non-alcoholic beverages driving our wider ambition to become a truly sustainable ‘better for you' beverage company
with Vita Coco leading all things coconut. In 2019 we are really proud to have received our B-Corp certification and be an active player in the movement of using business as a force for good across our environmental, community, and employee footprint. In 2021 we completed our IPO on the NASDAQ market and now trade under COCO.

You will play a pivotal role in shaping our organization's technology landscape. Your primary focus will be enhancing the employee experience, optimizing modern work practices, and driving efficiency across our Managed Service Provider (MSP) operations. You'll also coordinate with our US IT operations function to help operate an effective help desk process for all our international locations.

IN A NUTSHELL…

You're the IT ninja who keeps calm and finds solutions, even when the Wi-Fi decides to take a nap, or the printer decides it's done! Whether it's helping with user error issues or a tech-confused team member, you've got the patience of a saint. You've got the creativity and grit to figure out workarounds that keep the coconuts turning, no matter how wobble the tree!

IN MORE DETAIL, YOU WILL BE RESPONSIBLE FOR…

Helpdesk Management:
o Go to person for IT support (1st and 2nd line). Managing tickets efficiently and resolving issues in a timely manner.
o Liaising with external office network provider, to support with managing the network infrastructure for EMEA.
o Basic IT troubleshooting resolving hardware, software, and network issues.
o Oversee day-to-day operations of key systems like Microsoft 365, Intune, and Azure AD.
o Escalate complex technical problems to external vendors where necessary to ensure business continuity.

 Employee Experience Enhancement:
o Manage new hire onboarding, ensuring devices are pre-configured and ready to go, and handle leaver offboarding to maintain data security.
o Create and maintain IT documentation, including user guides and technical manuals, to help streamline operations.
o Collaborate with cross-functional/global teams to understand employee needs and pain points related to technology and improve IT performance.
o Develop strategies to improve user satisfaction, streamline processes, and enhance productivity.
o Champion initiatives that foster a positive digital workplace experience.

Modern Work Optimization:
o Stay abreast of industry trends and emerging technologies.
o Implement modern work practices, including remote work solutions, collaboration tools, and digital workflows.
o Drive adoption of efficient tools and platforms that empower our workforce. 

Efficiency and MSP Operations:
o Work closely with our MSP partners to ensure seamless service delivery.
o Optimize resource allocation, ticket management, and incident resolution.
o Monitor key performance indicators (KPIs) related to efficiency and service quality.

The job description is not exhaustive, and the post holder will be required to undertake other duties in line with their ability and the changing needs of the business.

PREFERRED KNOWLEDGE, SKILLS & EXPERIENCE:
• Education in Information Technology, Computer Science, or related field.
• Minimum of 4 years of relevant IT experience.
• Microsoft Certified: Modern Desktop Administrator Associate (or similar certifications).
• Strong systems knowledge of Windows & MacOS.
• Experience with Microsoft 365, Teams, SharePoint, and Azure for a globally distributed workforce.
• Solid understanding of employee experience, modern work practices, and MSP operations.
• Understanding of GDPR compliance, endpoint security, and cybersecurity best practices.
• Excellent communication skills especially to work effectively with non-technical users
• Ability to collaborate across departments and all levels.

The Vita Coco Company is committed to the principles of equal employment. We believe in building a diverse and inclusive culture and a positive employee experience and are dedicated to equal employment opportunities regardless of race, including colour, nationality, ethnic or national origin, age, disability, gender or gender reassignment, religion or belief, sex or sexual orientation, marital/civil partnership, pregnancy, and maternity. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform as well as possible during the recruitment process.

COCO PERKS
• Hybrid – 3 days a week in office
• 30 days holiday and Birthday off!
• 5 Volunteer days
• Enhanced family policies
• Competitive pension 8% ER / 10% EE
• Flexible hours + early Friday finish*
• Fresh fruit, snacks and office lunch provided*
• Free Vita Coco Products
• Vitality Private Healthcare
• ClassPass
• Dog-friendly office
• Bonus - All our permanent employees are entitled to a discretionary bonus