IT Helpdesk

Yaxley
11 months ago
Applications closed

Related Jobs

View all jobs

IT Helpdesk Support Technician

2nd Line IT Support Analyst

Group IT Infrastructure Manager

Service Engineer

Deputy Shift Leader Service Desk Support Engineer

IT Cyber Security Manager

The IT Helpdesk Support Specialist is responsible for providing technical assistance and support to end-users within the organization. They will diagnose and resolve software and hardware issues, set up and configure computer systems, and offer guidance on IT-related problems. The IT Helpdesk Support Specialist will be the first point of contact for IT-related inquiries and will ensure a high level of customer service and problem resolution for all IT-related requests.

Responsibilities:

Helpdesk Support:

Receive and respond to IT-related inquiries from end-users through various communication channels (phone, email, ticketing system).

Troubleshoot and resolve hardware and software issues for computer systems, printers, mobile devices, and other peripherals.

Provide technical assistance for software applications and recommend solutions to resolve problems.

Incident Management:

Log and track all support incidents and service requests using the IT ticketing system.

Prioritize and manage multiple support requests to ensure timely and effective resolution.

Escalate complex issues to appropriate IT support teams when necessary.

User Account Management:

Create and manage user accounts, passwords, and access permissions based on company policies and security protocols.

Assist with onboarding and offboarding processes for employees, ensuring proper access to IT resources.

Software and System Configuration:

Install, configure, and update software applications on desktops and laptops.

Perform system updates, patches, and software upgrades as required.

Network and Connectivity Support:

Troubleshoot network connectivity issues, including wired and wireless connections.

Assist with VPN setup and connectivity for remote users.

IT Documentation:

Maintain accurate records of support requests, troubleshooting steps, and resolutions in the IT knowledge base.

Create and update user guides and documentation to help users with common IT tasks.

Hardware and Inventory Management:

Monitor and manage IT hardware inventory, ensuring adequate stock levels for replacement and repairs.

Coordinate with vendors for hardware repairs and warranty services.

IT Security and Compliance:

Enforce IT security policies and protocols to protect sensitive data and information.

Assist in implementing and maintaining cybersecurity measures.

Requirements:

Associate or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.

Proven experience as an IT Helpdesk Support Specialist or in a similar IT support role.

Strong knowledge of computer hardware, operating systems, software applications, and networking concepts.

Proficiency in troubleshooting technical issues and providing remote support.

Familiarity with IT service management and ticketing systems.

Excellent customer service skills with a patient and professional demeanor.

Strong problem-solving and analytical abilities.

Effective communication skills, both written and verbal.

Ability to work independently and as part of a team.

IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

INDPB

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Neurodiversity in Cyber Security Careers: Turning Different Thinking into a Superpower

Cyber security is all about thinking like an attacker, spotting unusual patterns, protecting systems & responding calmly when everything looks like it’s on fire. It’s a discipline built on curiosity, persistence & noticing things other people miss. That’s exactly why it can be such a good fit for many neurodivergent people. If you live with ADHD, autism or dyslexia, you may have been told your brain is “too distracted”, “too literal” or “too disorganised” for a security role. In reality, the traits that can make traditional office work tough often line up beautifully with cyber security work – from hyperfocus in incident response to meticulous analysis in threat hunting. This guide is written for cyber security job seekers in the UK. We’ll look at: What neurodiversity means in a cyber context How ADHD, autism & dyslexia strengths map to different security roles Practical workplace adjustments you can ask for under UK law How to talk about neurodivergence during applications & interviews By the end, you’ll have a clearer sense of where you might thrive in cyber security – & how to turn “different thinking” into a genuine superpower.

Cyber Security Hiring Trends 2026: What to Watch Out For (For Job Seekers & Recruiters)

As we move into 2026, the cyber security jobs market in the UK is changing fast. Attackers are scaling up with automation & AI, cloud estates are more complex, & regulators are tightening expectations around resilience & data protection. At the same time, budgets are under pressure & some organisations are consolidating their tech teams. Despite all this, demand for cyber security skills remains strong. Skilled defenders, engineers & leaders are still hard to find, & the stakes are only getting higher. Whether you are a cyber security job seeker planning your next move, or a recruiter building security teams, understanding the key cyber security hiring trends for 2026 will help you make better decisions.

Cyber Security Recruitment Trends 2025 (UK): What Job Seekers Must Know About Today’s Hiring Process

Summary: UK cyber security hiring has shifted from title‑led CV screens to capability‑driven assessments that emphasise incident readiness, cloud & identity security, detection engineering, governance/risk/compliance (GRC), measurable MTTR/coverage gains & secure‑by‑default engineering. This guide explains what’s changed, what to expect in interviews, & how to prepare—especially for SOC analysts, detection engineers, blue/purple teamers, penetration testers, cloud security engineers, DFIR, AppSec, GRC & security architecture. Who this is for: SOC & detection engineers, security operations leads, DFIR analysts, penetration testers/red teamers, purple teamers, AppSec/DevSecOps engineers, security architects, cloud security engineers, identity/IAM engineers, vulnerability managers, GRC/compliance specialists, product security & security programme managers targeting roles in the UK.