ICT Support Analyst Apprentice

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ICT Support Analyst Apprentice

Salary – £15,704 - £25,396
Hours – 37.5 hours per week, Monday to Friday
Location – Doncaster, DN4 5NU

As an ICT Support Analyst Apprentice at FCC Environment, you will be trained to handle a wide range of IT tasks, from hardware fulfilment to user support. Based at our Doncaster office, you will work closely with the IT team to provide high-quality, in-person assistance for walk-in users and scheduled appointments. This role is ideal for someone with a passion for technology who is eager to build a career in IT while gaining practical experience and professional qualifications.

This vacancy is for a full-time position, working 5 days per week.

Our promise to you

• Competitive salary
  
• 25 days’ annual leave (full-time working) plus Bank Holidays
  
• Pension scheme
  
• On-the-job training and clear progression pathways
  
• Recognition scheme
  
• Refer a friend scheme
  
• Flexible benefits including high street savings, cycle-to-work scheme, Gymflex membership, holiday purchase and more (where applicable)
  
• Access to our Employee Assistance via our Wellbeing Platform
  
  What will you be doing?
  
  
• Providing technical support to end-users, resolving hardware, software, and network issues.
  
• Delivering excellent customer service, including face-to-face support for walk-in queries.
  
• Managing orders and stockroom requests accurately using OneApp.
  
• Logging and tracking issues using ServiceNow, ensuring detailed records are kept.
  
• Assisting with the installation, configuration, and upgrading of IT equipment and software.
  
• Scheduling and coordinating repairs to minimise downtime for users.
  
• Supporting digital transformation initiatives, cloud adoption, and cybersecurity improvements.
  
• Balancing work responsibilities while actively studying towards your apprenticeship qualification.
  
  What we’re looking for
  
  
• A genuine interest in IT with a strong desire to learn and develop your skills.
  
• Knowledge of basic IT systems and applications, particularly Office 365 (Teams, Outlook, etc.).
  
• Excellent communication skills and the ability to explain technical issues clearly.
  
• A friendly, approachable, and professional manner with the confidence to help users at all levels.
  
• Good organisational skills and attention to detail.
  
• The ability to remain calm under pressure and manage tasks effectively.
  
  About Us
  
  We are FCC Environment, one of the nation’s leading waste and resource management companies.
  
  Committed to sustainability, we strive to minimise the amount of waste that ends up in landfill by transforming it into valuable resources wherever possible.
  
  We operate over 200 facilities across England, Scotland, and Wales and employ around 4,200 people.
  
  The profile of the UK's recycling and waste management industry has never been higher.
  We need people who are up for the challenge to help us tackle climate change. We need people with ideas. We need you.
  
  Together, we will meet the UK’s waste management and energy recovery needs.
  
  FCC Environment is an equal opportunities employer. We value diversity and are strongly committed to providing equal employment opportunities for all employees and applicants.
  
  How to apply
  
  So, if you want to kickstart your career as an ICT Support Analyst Apprentice, please apply via the button shown