Global IT End-User Support Specialist

Sowerby Bridge

10 months ago

Applications closed

Related Jobs

View all jobs

IT Engineer 1st /2nd Line (Infrastructure & Support)

Executive Assistant to Senior MD & MD

EA to 2 MD'S - Investment Firm

Netskope SME

Global Digital & Technology Manager

Sales Representative - Luxury Health and Wellbeing Products

Internal Job Title: Global IT End-User Support Specialist

Business: Lucy Zodion Ltd

Location: Sowerby Bridge

Job Reference No: 3932

Job Purpose:

The IT End-User Support Specialist is responsible for the day-to-day operational delivery of on-site IT End-User Services across all Lucy companies. The role will prioritize the delivery of End User Computing (EUC) services that deliver business value and enable users to exploit and benefit from the full range of services available to them (e.g., User hardware, Operating Systems, Applications, End-User Devices). The success and value of this role is driven (and measured) by the need to continually deliver a positive End-User Experience.

Business Overview:

Lucy Zodion is an industry leader in advanced street lighting controls, power distribution and electric vehicle (EV) supply solutions. Our products assist customers with energising urban and highways infrastructure from the ground up. Our range includes photocells, power distribution enclosures, EV connection feeder pillars, isolators, cut outs and switchgear.

Key Accountabilities:

Responsibilities:

  Delivery of assigned IT End-User Support activities and priorities within agreed service levels (e.g. Incidents, Changes, Service Requests, Service Improvements, projects)

  Provide enhanced and expedited support to VIP and critical business users

  Work with other team members to continually improve all aspects of IT services that deliver value and enhanced the end-user experience.

  Work closely with global business users and teams to exploit existing and new technology. Identify and exploit opportunities for automation and digitization of key processes and activities.

  Handover of new and replacement hardware, ensuring the end user has a good understanding how to use it and how to seek support.

  Keep up to date with the release cycle for key applications and ensure compatibility with the existing environment

  Troubleshoot hardware issues and perform upgrades based on performance monitoring

  Proactively seek out opportunities for continual improvement. Own and progress these opportunities ensuring maximum value is achieved.

  Continue to challenge yourself and improve in all applicable technology areas to ensure you have appropriate knowledge and skills necessary to complete all assigned tasks and support the broader team.

  Adhering to service management processes and standards. Ensuring excellent incident management to minimize business impact

  Build and maintain effective and trusted relationships with colleagues, to aide IT support and the delivery of high standards of service

  Create and update Knowledge Items and other relevant documentation

Qualifications:

Minimum Qualifications, Knowledge, and Experience

Essential:

  2+ years’ experience in an IT End-User Service or Desktop Services role

  ITIL3/ITIL4 Certification, or 1+ years’ equivalent experience in an IT Service Management

  Excellent knowledge of Office 365 and MS Operating Systems

  Use of and understanding of IT Tools, Active Directory, Azure AD and Exchange

  Breadth of IT Support knowledge and demonstrable experience in support of PCs, Mobile Phones, or other User Technologies

  Experience using ITSM tools such as ServiceNow

  Proven ability to troubleshoot and resolve both hardware and software technical issues

  An enthusiastic commitment to delivering and maintaining a positive End-User Experience.

  An entrepreneurial spirit who can solve challenging problems, make a real impact in technology, and want to build something big

  Excellent customer relations skills

  Excellent communication skills, both written and verbal, together with polite telephone manner

  Friendly and approachable with good customer service skills and able to communicate with colleagues who have varying IT knowledge

  Well organised and able to prioritise workload

  Collaborative and community focused

  Friendly and positive attitude

Desirable:

  Experience of Microsoft 365 Deployment and Operations

  An understanding of Microsoft Azure Cloud Eco Systems and Services

  BYOD/MDM Deployment and Support

  An understanding of Information Security and Cyber Security fundamentals

Does this sound interesting? We would love to hear from you. Our application process is quick and easy. Apply today!

#LI-ONSITE

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Jan 18, 2026

Jobs Careers

Cyber Security Jobs for Career Switchers in Their 30s, 40s & 50s (UK Reality Check)

If you’re thinking about switching into cyber security in your 30s, 40s or 50s, you’re in good company. Across the UK, organisations of all sizes are hiring people from diverse backgrounds to protect systems, data & customers. But with hype around “hackers” & quick-win courses, it’s hard to separate reality from fiction. This guide gives you a UK reality check: which roles genuinely exist, what employers actually want, how training really works, what to expect on salary & progression & whether age matters. Whether you come from finance, project management, operations, law, HR or customer service, there is a credible route into cyber security if you approach it strategically.

Jan 13, 2026

Jobs

How to Write a Cyber Security Job Ad That Attracts the Right People

Cyber security is now a board-level priority for organisations across the UK. From financial services and healthcare to critical infrastructure, SaaS platforms and the public sector, demand for skilled cyber security professionals continues to grow. Yet despite this demand, many employers struggle to attract the right candidates. Cyber security job adverts often generate large volumes of applications, but few are a genuine match. Meanwhile, experienced security engineers, analysts and architects quietly ignore adverts that feel vague, unrealistic or disconnected from real security work. In most cases, the problem is not a lack of talent — it is the quality of the job advert. Cyber security professionals are trained to assess risk, spot weaknesses and question assumptions. A poorly written job ad signals organisational immaturity and weak security culture. A well-written one signals seriousness, competence and trust. This guide explains how to write a cyber security job ad that attracts the right people, improves applicant quality and positions your organisation as a credible security employer.

Jan 6, 2026

Education Jobs

Maths for Cyber Security Jobs: The Only Topics You Actually Need (& How to Learn Them)

If you are applying for cyber security jobs in the UK it can feel like “real security people” must be brilliant at maths. The reality is simpler: most roles do not need degree-level pure maths. What they do need is confidence with a small set of practical topics that show up repeatedly in day-to-day work across SOC, incident response, cloud security, AppSec, threat detection, IAM & security engineering. This guide strips the maths down to what actually helps you get hired. It includes a 6-week learning plan plus portfolio projects you can publish to prove the skills. You will focus on: Number systems & bitwise thinking (binary, hex, bytes, XOR) Modular arithmetic basics (enough to understand how modern crypto “works”) Probability & statistics for detection, triage & risk Discrete maths for logic, sets, graphs & complexity Security maths habits: estimation, false positive control & evidence-led reporting You will not waste time on heavy theory that rarely appears in junior or mid-level cyber security roles.