Global IT End-User Support Specialist

Sowerby Bridge
2 weeks ago
Create job alert

Internal Job Title: Global IT End-User Support Specialist

Business: Lucy Zodion Ltd

Location: Sowerby Bridge

Job Reference No: 3932

Job Purpose: 

The IT End-User Support Specialist is responsible for the day-to-day operational delivery of on-site IT End-User Services across all Lucy companies. The role will prioritize the delivery of End User Computing (EUC) services that deliver business value and enable users to exploit and benefit from the full range of services available to them (e.g., User hardware, Operating Systems, Applications, End-User Devices). The success and value of this role is driven (and measured) by the need to continually deliver a positive End-User Experience. 

Business Overview: 

Lucy Zodion is an industry leader in advanced street lighting controls, power distribution and electric vehicle (EV) supply solutions. Our products assist customers with energising urban and highways infrastructure from the ground up. Our range includes photocells, power distribution enclosures, EV connection feeder pillars, isolators, cut outs and switchgear. 

Key Accountabilities: 

Responsibilities: 

    Delivery of assigned IT End-User Support activities and priorities within agreed service levels (e.g. Incidents, Changes, Service Requests, Service Improvements, projects)

    Provide enhanced and expedited support to VIP and critical business users

    Work with other team members to continually improve all aspects of IT services that deliver value and enhanced the end-user experience.

    Work closely with global business users and teams to exploit existing and new technology. Identify and exploit opportunities for automation and digitization of key processes and activities.

    Handover of new and replacement hardware, ensuring the end user has a good understanding how to use it and how to seek support.

    Keep up to date with the release cycle for key applications and ensure compatibility with the existing environment

    Troubleshoot hardware issues and perform upgrades based on performance monitoring

    Proactively seek out opportunities for continual improvement. Own and progress these opportunities ensuring maximum value is achieved. 

    Continue to challenge yourself and improve in all applicable technology areas to ensure you have appropriate knowledge and skills necessary to complete all assigned tasks and support the broader team.

    Adhering to service management processes and standards. Ensuring excellent incident management to minimize business impact 

    Build and maintain effective and trusted relationships with colleagues, to aide IT support and the delivery of high standards of service

    Create and update Knowledge Items and other relevant documentation

Qualifications: 

Minimum Qualifications, Knowledge, and Experience 

Essential:

    2+ years’ experience in an IT End-User Service or Desktop Services role

    ITIL3/ITIL4 Certification, or 1+ years’ equivalent experience in an IT Service Management

    Excellent knowledge of Office 365 and MS Operating Systems

    Use of and understanding of IT Tools, Active Directory, Azure AD and Exchange

    Breadth of IT Support knowledge and demonstrable experience in support of PCs, Mobile Phones, or other User Technologies

    Experience using ITSM tools such as ServiceNow 

    Proven ability to troubleshoot and resolve both hardware and software technical issues

    An enthusiastic commitment to delivering and maintaining a positive End-User Experience.

    An entrepreneurial spirit who can solve challenging problems, make a real impact in technology, and want to build something big

    Excellent customer relations skills

    Excellent communication skills, both written and verbal, together with polite telephone manner

    Friendly and approachable with good customer service skills and able to communicate with colleagues who have varying IT knowledge 

    Well organised and able to prioritise workload

    Collaborative and community focused

    Friendly and positive attitude

Desirable:

    Experience of Microsoft 365 Deployment and Operations

    An understanding of Microsoft Azure Cloud Eco Systems and Services

    BYOD/MDM Deployment and Support 

    An understanding of Information Security and Cyber Security fundamentals

Does this sound interesting? We would love to hear from you. Our application process is quick and easy. Apply today! 

#LI-ONSITE

Related Jobs

View all jobs

Senior Project Manager- Growth and Strategy

Senior Project Manager Defence- Growth and Strategy

IT Service Engineer

IT & Infrastructure Manager (Head Office & Global Sporting Events)

IT Manager & Cyber Security Specialist

Senior IT Engineer

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Tips for Staying Inspired: How Cyber Security Pros Fuel Creativity and Innovation

Cyber security professionals face a rapidly changing digital landscape, where new threats emerge almost daily and the stakes—protecting critical data, safeguarding personal privacy, and defending entire infrastructures—could not be higher. It’s easy to be consumed by vulnerability scans, incident response workflows, and endless compliance checks. Yet, thriving in this high-pressure environment demands more than just technical know-how. It also requires creativity and innovation, which enable you to stay one step ahead of potential attackers. So how do cyber security experts remain inspired and agile, even when the challenges can feel relentless? Below, we’ll explore ten actionable strategies to help security analysts, threat hunters, penetration testers, and security engineers maintain fresh perspectives and keep innovating. If you’re looking to sharpen your problem-solving skills and rediscover the spark that drew you to cyber security in the first place, these tips can guide you toward a more fulfilling and impactful career.

Top 10 Cyber Security Career Myths Debunked: Key Facts for Aspiring Professionals

In a hyper-connected world, cyber security is no longer an afterthought—it’s a core component of modern business, government, and everyday life. From stopping ransomware attacks to safeguarding personal data, cyber security professionals shoulder a vital responsibility: keeping digital systems, networks, and data safe. Unsurprisingly, the demand for skilled cyber security talent continues to surge, offering robust and often lucrative career paths. Yet, despite the industry’s prominence, myths and misconceptions about cyber security careers abound. Is it really just about hacking? Do you need to be a superhuman coder with years of experience? Or is cyber security just a niche field, reserved for tech giants? At CyberSecurityJobs.tech, we see firsthand how these myths deter capable individuals from entering or advancing in one of the most dynamic fields in tech. This article aims to bust the top 10 cyber security career myths—providing clear, evidence-based insights into what it really takes to thrive in this ever-evolving domain. Whether you’re a recent graduate exploring the field, a mid-career professional seeking a pivot, or simply curious about the prospects, read on to discover the true breadth and promise of cyber security careers.

Global vs. Local: Comparing the UK Cyber Security Job Market to International Landscapes

Understanding opportunities, salaries, and work culture in cyber security across the UK, the US, Europe, and Asia Cyber security has rapidly ascended from a back-office concern to a strategic priority for every industry. As data breaches, ransomware, and nation-state attacks increase in frequency and sophistication, organisations worldwide are racing to fortify their digital defences. This ongoing surge in cyber threats fuels an unprecedented demand for skilled security professionals—ranging from penetration testers and threat intelligence analysts to cloud security architects and CISOs. In this article, we’ll explore how the UK cyber security job market compares to major international hubs in the United States, Europe, and Asia. We’ll discuss job opportunities, salary bands, work culture, and provide guidance for those who might be contemplating remote or overseas positions. By understanding the nuances of each region’s cyber security ecosystem, you can make a more informed decision about where and how to advance your career in this high-impact, fast-evolving sector. Whether you’re a seasoned expert with years of experience or a career-changer eager to break into cyber security, this overview will help you navigate the global landscape. By the end, you’ll have a clearer perspective on each region’s advantages and challenges—along with practical insights for seizing the best opportunities in a field that has become mission-critical for every modern organisation.