Entry-Level IT Support

Summary:

We are delighted to be working on behalf of an established logistics operations as they seek to expand their internal IT capacity with the addition of a Junior IT Support Coordinator (first line support).

This entry-level role will serve as the first point of contact for day-to-day IT support, assisting business users directly. You will work closely with the IT Manager and develop a deep understanding of the organisation’s specialised software and business-critical applications.

Key responsibilities:

• Act as the first point of contact for all IT-related issues across the organisation.
  
  
• Deliver friendly, proactive support to users, helping them feel confident using technology and encourager self reliance
  
  
• Build strong working relationships across the business by engaging with users, understanding their day-to-day tech needs, and helping improve their interaction with IT Systems.
  
  
• Ownerships of application support by learning how key systems are used across different teams.
  
  
• Oversee and maintain IT equipment both within and outside of mobile device management tools (MDM)
  
  
• Liaise with external IT service providers to ensure smooth service delivery and support outgoing vender reviews by deeding back performance insights and service issues.
  
  
• Manager system monitoring tools and refine alert processes to help identify issues early and maintain consistent system performance.
  
  Ideal Candidate:
  
  
• Proven experience working with outsourced IT service providers, including responsibility for daily case management, communication, and resolution tracking.
  
  
• Solid understanding of core Microsoft infrastructure technologies such as Active Directory, DNS, IIS, and SQL Server
  
  
• Hands-on experience managing email domains, including configuration of aliases, shared mailboxes, distribution lists, and security groups.
  
  
• Confident in supporting business-critical applications, with the ability to understand workflows, identify issues, and provide practical troubleshooting.
  
  
• Familiarity with wireless technologies and experience in configuring and maintaining secure, stable wireless networks.
  
  
• Knowledge of information security standards, with experience ensuring best practices are consistently implemented and maintained.
  
  
• Skilled in the use of ticketing systems to log, triage, prioritise, and resolve incidents or escalate them appropriately in line with SLA commitments.
  
  
• Participated as an active resource in incident response and business continuity planning, supporting operational recovery when required.
  
  
• Strong communicator, able to engage confidently with both technical and non-technical audiences.
  
  
• Positive, enthusiastic approach to technology, with a clear focus on using IT to support and enhance business operations.
  
  
• Highly organised and professional, with a demonstrated ability to manage and prioritise workloads in line with business needs
  
  Advantageous:
  
  
• Practical experience working directly with in-house technology systems.
  
  
• Familiarity with Microsoft 365 and Azure cloud platforms.
  
  
• Hands-on experience using Mimecast email security solutions.
  
  
• Proven ability as a software advocate, including training and empowering users to increase their self-sufficiency.
  
  
• Skilled in configuring and managing both wired and wireless networks through centralized management tools.
  
  
• Knowledge of information security frameworks such as ISO27001 or PCI-DSS, with experience in applying security standards.
  
  
• Experience coordinating between internal and outsourced ticketing systems to enable effective performance tracking and reporting.
  
  
• Availability and experience with ‘on-call’ support duties and responsibilities.
  
  
• Strong track record of delivering outstanding customer service to both internal teams and external clients
  
  This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency