Dynamics 365 and Applications Analyst

Dynamics 365 and Applications Analyst

£41,000 per annum

Long Stratton, Norwich, Norfolk

Permanent, Full Time

Full time: 37hrs per week

Closing: 12:00pm on February 21st

Proposed Interview Date: Monday 3rd March 2025 (TBC)

We have an exciting opportunity for a Dynamics & Applications Analyst to support the Technology, Data & Change team. They will be responsible for managing and supporting the Microsoft Dynamics 365 platform along with other enterprise applications and will be the technical point of contact for Dynamics 365, ensuring optimal performance and user satisfaction.

Key responsibilities include:

Provide technical expertise in data migration, integration, and configuration within Dynamics 365.

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Manage and support APIs and data exchange between systems to ensure seamless operations.

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Manage service requests promptly, ensuring root causes of problems are identified and resolved to meet internal customer expectations and business needs.

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Collaborate with the Saffron security team to ensure adherence to identity and access management principles across our application stack.

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Assist in delivering the business change agenda through ongoing solutions design and delivery.

Please see the full list of responsibilities on the Role Profile attached.

Their ideal candidate will have:

Technical Expertise:

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Experience configuring and managing Microsoft Dynamics 365 and the Power Apps platform.

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Proficient in the Azure DevOps platform, including its integration with Dynamics-based environments.

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Experience managing Microsoft Office 365.

Software and Methodologies:

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Practical knowledge of Microsoft software.

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Proficiency in Agile project methodologies.

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Compliance and Regulations:

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General knowledge of GDPR and its implications on IT systems and data management.

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A core understanding of IAM and the principles of least privilege.

Communication and Troubleshooting:

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Ability to explain complex technical concepts to individuals with limited IT knowledge.

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Demonstrates practical troubleshooting and problem-analysis techniques.

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Strong verbal and written communication skills when in person or online.

Relationship Building:

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Proven ability to build strong working relationships with internal and external customers and suppliers.

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Experience in producing training materials and guides to support business needs.

Professional Attributes:

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Intellectually agile and a self-starter.

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Clear strategic thinker with a passion for service improvement.

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Results-focused with a commitment to delivering high-quality outcomes.

The Company

We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.

We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.

We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.

At Saffron

We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our staff to do the right thing and we are looking for people whose values are aligned with ours (PACE – Professional, Accountable, Collaborative and Evolving).

You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to.

We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working.

As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community