Cybersecurity Advisor II

Rapid7 Cybersecurity Advisors partner with our customers above and beyond the tactical aspects of vulnerability management, application security, and threat detection and incident response. You will work with your customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touch-points to discuss IT security initiatives and associated best practices.

About the Team

Rapid7’s Managed Services deliver world class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7’s Cybersecurity Advisor team, you are on the front-lines helping clients defend against and respond to today’s biggest threats. Our analysts and scanning operation teams keep a constant watch on our customers and provide guidance and strategies to help identify and remediate significant risks. Rapid7 Cybersecurity Advisors are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with engineers as we are briefing a CISO on a recent breach and security strategy.

About the Role

As a Cybersecurity Advisor II, you will be the key trusted advocate to our customers. Your valuable experience and in-depth understanding of the security landscape will be pivotal in shaping the customer perception of Managed Services and its exceptional service. Our Cybersecurity Advisors are responsible for leveraging their technical knowledge to guide customers in the successful usage of security product features and enhancements, and for positively impacting the overall success and maturity of customers’ security programs.

In this role, you will:

Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7's Managed Services and Rapid7's Support team when needed

Work closely with Analysts and Scan Operators to convey recommendations to Rapid7 customers

Review and generate high-quality accurate and contextual customer deliverables for complex technical accounts

Provide subject matter expertise and advisement to clients for industry attack trends and defenses

Demonstrates an expert understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage

Develop and maintain strong, long-lasting advisory relationships with key stakeholders, including technical teams, project managers, and C-level executives on complex accounts

Guide clients through findings and providing subject matter expertise for response activities

Provide expertise in technology deployment and client onboarding processes

Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap

Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base

Independently identify potential risks and challenges in customer relationships and work proactively to address them before they escalate

The skills you’ll bring include:

Associates Degree in information Technology, or two or more years of related experience

3-4 years of experience in Information Security or related discipline

Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.

Excellent written and verbal skills

Excellent interpersonal and communication skills

Information Security consulting experience

Prior technology deployment and configuration experience

Experience with security frameworks and concepts

Strong project management and prioritization abilities

Prior experience in managed or enterprise information security services, vulnerability management, incident response, forensics, malware analysis, penetration testing, or network defense

Strong understanding of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI)

Problem-solving mentality with the ability to navigate complex situations

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.