Customer Service Advisor

Chelmsley Wood
1 month ago
Applications closed

Related Jobs

View all jobs

Penetration Tester (Principal Consultant)

Sales Adviser

Security Consultant

Security Consultant

Senior Consultant, Penetration Tester - Red Team | Remote UK

Cyber Security Pre-Sales Consultant

Job Title: Customer Service Advisor
Salary: £15.73 PAYE (Inclusive of Holiday Pay) | £18.78 LTD Umbrella
Hours: 35 Hours Per Week
Type: Temporary Ongoing (6 Months)
Location: Solihull, B37
Start Date: ASAP

Are you passionate about delivering outstanding customer service and making a difference in your community? We are looking for a dedicated Customer Service Advisor to join a busy and dynamic Contact Centre team, supporting residents and stakeholders across a wide range of housing-related services. This is a great opportunity to join a customer-focused organisation committed to service excellence and continuous improvement.

Key Duties and Responsibilities:
Deliver excellent customer service across calls, emails, voicemails, and texts in line with service standards.
Conduct a high volume of outbound calls to gather necessary information for customer campaigns.
Resolve queries at the first point of contact whenever possible.
Accurately update systems and maintain campaign data.
Manage fluctuating workloads effectively, especially during high-demand periods.
Support continuous service improvements by challenging existing procedures and sharing knowledge.
Collaborate closely with colleagues to improve team and personal performance.
Complete outbound activities in line with team goals and objectives.
Adhere to all relevant company policies and procedures.
Qualifications and Experience:
Proficient in numeracy and literacy (GCSE pass or equivalent).
Excellent communication, customer care, and interpersonal skills.
IT literate, with a working knowledge of information systems, databases, and Microsoft packages.
Ability to prioritise tasks, meet deadlines, and work independently or as part of a team.
Experience in customer service, ideally in a Contact Centre environment.
Understanding of data protection and information security standards.
Knowledge of housing services is desirable but not essential.
If you require any additional information regarding the position, please call David at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Education Careers

Top 10 Best UK Universities for Cyber Security Degrees (2025 Guide)

Discover ten of the strongest UK universities for Cyber Security degrees in 2025. Compare entry requirements, course content, research strength and industry links to choose the right programme for you. Cyber Security has moved from IT back-room concern to critical national infrastructure. With growing threats from ransomware, state-sponsored attacks and supply-chain compromise, demand for well-trained cyber professionals has never been higher. The UK is home to a clutch of universities recognised globally for excellence in this field. Below, we profile ten institutions offering robust undergraduate or postgraduate cyber-security pathways. While league tables shift year on year, these universities have a consistent record of first-class teaching, research and industry collaboration.

Jobs

How to Write a Winning Cover Letter for Cyber Security Jobs: Proven 4-Paragraph Structure

Learn how to craft the perfect cover letter for cyber security jobs with this proven 4-paragraph structure. Ideal for entry-level candidates, career switchers, and professionals looking to advance in the cyber security sector. When applying for a cyber security job, your cover letter is an essential component of your application. The cyber security industry is continuously evolving, and organisations are always seeking professionals who can protect their networks, systems, and data. Your cover letter provides an opportunity to demonstrate your technical expertise, your enthusiasm for cyber security, and your ability to contribute to the protection of sensitive information. Whether you're just entering the field, transitioning from another career, or looking to advance in cyber security, this article will guide you through a proven four-paragraph structure to create a compelling cover letter. We’ll provide sample lines and tips to help you stand out in the competitive cyber security job market.

Jobs

Quantum-Enhanced AI in Cyber Security: Guarding the Digital Frontier

The cyber security landscape has evolved dramatically over the past decade. Long gone are the days when businesses primarily worried about simplistic phishing or basic website defacements. Today’s threats include nation-state attacks, sophisticated ransomware, AI-generated phishing campaigns, and a wide array of stealthy intrusion methods. Organisations must defend vast digital ecosystems that include cloud infrastructure, IoT devices, and critical operational technology—any of which can become high-value targets for malicious actors. Amid these escalating challenges, a new technological wave is emerging: quantum computing. Although still in its infancy, quantum computing promises capabilities that could surpass even the most advanced classical supercomputers for specific tasks. Simultaneously, in the world of Artificial Intelligence (AI)—where data volumes and model complexity are exploding—quantum’s parallelism could significantly boost analysis, training, and decision-making. What unfolds when quantum computing and AI converge in the realm of cyber security? On one hand, quantum technologies could introduce stronger encryption and faster threat detection. On the other, adversaries armed with quantum power might break today’s cryptographic protocols or develop more potent attacks at unimaginable speeds. This article explores the phenomenon of quantum-enhanced AI for cyber security: the possibilities it unlocks, the challenges it poses, and the reasons it could reshape both defensive and offensive operations in the digital world.

🍪 We use cookies to enhance your browsing experience on our website. By continuing to use this site, you consent to the use of cookies as described in our Cookie Policy. You can review our Cookie Policy for more information.