Cloud Operations Engineer (Nights)

Intercity is seeking a highly skilled Cloud Operations Engineer (Nights) to join our growing team. In this role, you will be responsible for managing and optimising our clients’ complex cloud and on-premise infrastructures, with a strong focus on Microsoft Azure platforms, networking, and systems troubleshooting.

This role also requires you to provide end-to-end support across Service Desk tiers (1–3). That means you will not only resolve high-level, complex technical issues but also contribute to front-line customer service, incident triage, and service request fulfilment when required.

The hours of work for this role are Monday - Sunday - 4 on 4 off - 7pm - 7am. 
 
Key Responsibilities as a Cloud Operations Engineer:

Maintain and troubleshoot Azure and hybrid cloud environments.
Perform proactive monitoring, incident response, and root cause analysis of mission-critical systems.
Configure, optimise, and secure servers, virtual machines, networking, and storage solutions.
Create and maintain scripts (e.g., PowerShell) to automate operational tasks.
Contribute to design and implementation of new cloud and hybrid solutions.
 Service Desk Element:
Tier 1–3 Service Desk Duties
Act as an escalation point for complex incidents and service requests.
Provide support across Service Desk functions, including:
Tier 1 – Initial triage, logging, password resets, account management, basic troubleshooting.
Tier 2 – Advanced troubleshooting of desktop, application, and M365-related issues.
Tier 3 – Resolution of escalated infrastructure, networking, and security incidents (Support from on-call 3rd line specialist teams available)
Support end-user hardware and software issues, ensuring SLA targets are met.
Maintain accurate documentation of incidents, requests, and fixes in the ITSM systems.Education and Qualifications

Azure or M365 advanced certifications (e.g., AZ-305, MS-700).
Strong experience with Microsoft Azure administration (working towards or certified AZ-104).
Knowledge of backup and disaster recovery strategies.
Exposure to security and compliance frameworks.
Experience with automation/orchestration tools.Experience and Knowledge:

Knowledge of Azure Monitor and Microsoft 365 administration.
Understanding of Windows Server, Active Directory, DNS, DHCP, and group policies.
Experience using Tanium, Okta and Netskope.
Experience monitoring and maintaining mission-critical infrastructures.
Basic scripting knowledge (PowerShell).
Excellent communication, troubleshooting, and documentation skills.
Strong expertise in Azure administration
Prior experience in a 3rd line technical infrastructure support role
Outstanding problem-solving skills with a structured and analytical mindset
Experience with ITIL-aligned Service Desk processes.
Ability to perform incident triage and service request fulfilment.
Strong knowledge of end-user support: Windows OS, O365, Teams, Exchange Online, SharePoint.What We Offer:

33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:
Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
3-star “World Class” Best Companies accreditation, and for 2022, 2023, and 2024:
                - The no. 1 best telecoms company to work for
                - 9th best mid-sized company in the UK to work for!
                - 7th best company in the West-Midlands to work for!
Platinum Eco Vadis ratingWe select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website