Cloud Operations Engineer

Intercity is seeking an experienced Cloud Operations Engineer (Tier 3) to play a key role in delivering, managing, and optimising our clients’ cloud and hybrid infrastructures. You will be responsible for ensuring the stability, performance, scalability, and security of mission-critical systems, with a primary focus on Microsoft Azure and associated modern workplace technologies.
This senior-level position requires excellent troubleshooting skills, deep technical knowledge across cloud and on-prem platforms, and a passion for automation and continuous improvement. You will also collaborate with architecture, security, and project teams to ensure operational excellence and long-term platform sustainability.

The hours of work for this role are on a shift pattern Monday - Sunday, 7am - 7pm, 40 hours per week. 
 
Key Responsibilities as a Cloud Operations Engineer (Tier 3):

Operate, monitor, and maintain Azure and hybrid environments (IaaS, PaaS, SaaS).
Proactively monitor system health, performance, and availability using Azure Monitor, Log Analytics, and other tools.
Manage and optimise compute, storage, and networking resources.
Apply and manage governance, compliance, and security policies across cloud estates.
Execute backup, disaster recovery, and business continuity procedures.

Systems Management & Optimisation:
 
Maintain and troubleshoot Azure and hybrid cloud environments.
Perform proactive monitoring, incident response, and root cause analysis of mission-critical systems.
Configure, optimise, and secure servers, virtual machines, networking, and storage solutions.
Create and maintain scripts (e.g., PowerShell) to automate operational tasks.
Contribute to design and implementation of new cloud and hybrid solutions.

Collaboration and Support:
 
Act as a technical escalation point for critical incidents.
Work closely with architecture and project teams on new deployments and migrations.
Document operational procedures, runbooks, and environment configurations.
Mentor and support colleagues in technical skill development.
Education and Qualifications:

Microsoft Certified: Azure Administrator Associate (AZ-104) or higher.

Desirable Qualifications:

Understanding of Zero Trust, cloud security practices, and compliance frameworks (ISO 27001, Cyber Essentials, NIST).
Experience with backup and disaster recovery technologies (Azure Backup, Redstor etc).
Knowledge of endpoint management and security (Microsoft Intune, Defender for Endpoint).Azure or M365 advanced certifications (e.g., AZ-305, MS-700).
Experience with automation/orchestration tools.Experience and Knowledge:

Proven experience in a Cloud Operations / Infrastructure Engineer role.
Strong knowledge and hands-on experience with Microsoft Azure (IaaS, PaaS, SaaS).
Deep understanding of Windows Server environments and Active Directory (on-prem & Azure AD).
Networking fundamentals (TCP/IP, DNS, VPN, firewalls, routing).
Experience using Tanium, Okta and Netskope.
Experience with monitoring tools (Azure Monitor, Log Analytics, Application Insights).
Strong PowerShell scripting and automation skills.
Proven ability to troubleshoot complex issues in multi-tenant, hybrid environments.
Excellent communication, documentation, and collaboration skills.
Prior experience in a 3rd line technical infrastructure support role.What We Offer:

33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:
Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
3-star “World Class” Best Companies accreditation, and for 2022, 2023, and 2024:
                - The no. 1 best telecoms company to work for
                - 9th best mid-sized company in the UK to work for!
                - 7th best company in the West-Midlands to work for!
Platinum Eco Vadis ratingWe select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website