Business Systems Support Analyst

We’re recruiting for a Business Systems Support Analyst to join our growing team in Fivemiletown, Co. Tyrone. In this role, you’ll be the go-to subject matter expert for our business systems (especially our ERP) providing support and guidance to end-users. You’ll take the lead on managing incidents, service requests, problems, and changes, ensuring everything runs smoothly and meets agreed service levels.
You’ll also play a key role in keeping our systems at peak performance – handling planned maintenance, running disaster recovery drills, and implementing improvements, all while following best-practice IT procedures.
What You’ll Do

• Be the go-to expert for our business systems — from ERP and BI to HR, Finance, WMS, and more.
  
• Keep systems running at their best by solving issues, monitoring performance, and minimising downtime.
  
• Work with vendors, escalate complex issues, and ensure service levels are met.
  
• Empower users with guidance, training, and easy-to-use resources.
  
• Lead service improvements, run DR drills, and support Lean efficiency projects.
  
• Help roll out new ERP features and modules that make our business smarter and faster.
  What We’re Looking For
  
• Hands-on experience with ERP and other business systems.
  
• A problem-solver who can think ahead and act fast.
  
• Clear, confident communicator who works well with users and vendors alike.
  
• Comfortable with performance metrics, process improvements, and automation tools.
  
• Proactive, adaptable, and ready to make an impact in a fast-moving environment.
  Essential Skills & Experience
  
• Demonstratable experience in an IT Business Systems/Applications support role (ERP or similar).
  
• Experience in liaising with third party providers .
  
• Proficient in use of Microsoft Suite .
  
• IT related Degree or a HNC/HND in an IT related discipline plus the ability to demonstrate relevant job-related experience.
  Desirable Skills & Experience
  
• Experience supporting and using ERP, Portal, BI, EDI, Adobe, and Cybersecurity solutions.
  
• Experience providing remote applications support.
  Reward & Benefits
  At Cooneen Group, we put our people first. Alongside a competitive salary and a modern, comfortable workplace, you’ll enjoy:
  
• 35 days annual leave
  
• Private healthcare cash plan (for you and your dependents)
  
• Early Friday finish – 1pm every week
  
• Subsidised canteen with complimentary fresh fruit, tea, coffee, and filtered water
  
• Employee assistance programme
  
• Royal London pension scheme
  
• Paid ‘Refer a Friend’ bonus
  
• Active social club for events and activities
  Recruitment Timelines
  
• Closing Date Friday the 29th of August
  
• Interviews Week commencing Monday the 1st of September
  About The Cooneen Group
  Cooneen Group is one of Europe’s largest and most diverse garment manufacturers, with a strong reputation for innovation, quality, and reliability. We operate globally across multiple clothing markets, delivering specialist garment solutions tailored to our clients’ exact requirements.
  With over 250 employees across four companies, we combine creative design, exceptional customer service, and robust supply chains to consistently exceed expectations. Our business is built on stability, expertise, and a commitment to delivering outstanding results for every customer.
  The Cooneen Group is proud to be an Equal Opportunities Employer.
  We reserve the right to enhance the criteria for shortlisting purposes