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Business Solutions Engineer

Job details
  • Tillo
  • Brighton
  • 2 weeks ago
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Description

  • Who we’re looking for:An analytical, problem solver who has proven experience using cutting-edge automation tools and techniques to enhance productivity
  • The challenge:To analyse processes within our teams to look for opportunities to automate or optimise processes through the use of tools ️
  • Where you’ll work:This role will be based in our Hove office 2/3 days a week
This role will have the unique opportunity to work closely with our COO to drive process improvements across the business, solving real problems that will reduce manual work for the team so that we can scale effectively. There are some quick wins where this role can quickly make an impact, as well as longer term goals that will be shaped by this person - there is plenty of scope for this role to grow with the business.

The Tillo Difference
We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals.

We’re the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India.


Day to day this role will

  • Analyse and optimise operational processes, with an initial focus on our Operations team
  • Develop custom tools and solutions within Retool (or similar low-code tools) and Google Workspace
  • Maximise the potential of our Zendesk platform including opportunities for the use of Generative AI/LLMs
  • Work closely with Product and Engineering to enable seamless integrations of our Ops tools into our platform


Who we’re looking for

  • Experience developing in JavaScript or Python & ability to work with simple APIs
  • Strong communication and influencer skills for engaging with multiple stakeholders, understanding their challenges, and unifying them around a common goal for success
  • A problem solver - you are able to find innovative solutions to a wide range of business problems
  • Organisational skills for task prioritisation and time management
  • Analytical thinking - capable of harnessing quantitative and qualitative data, with experience designing and implementing solutions to unstructured problems
  • A good understanding of the cross-functionality of business units, able to identify areas for operational transformation, as well as create new business solutions
  • Enthusiasm for learning and adapting to new technologies and environments

It’s not essential, but we’d love to hear about it if you have experience with
  • AI/LLM tools within process automation e.g. OpenAI API
  • No-code ‘glue’ tools like Zapier
  • Low-code tools such as Retool/Bubble
  • Configuration/customisation of Helpdesk tools such as Zendesk and other productivity tools such as CRMs (HubSpot) and Project Management (Asana and Jira)
  • Information security and adherence to cybersecurity best practices


Benefits

We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Hove, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:

️ Enhanced annual leave of 26 days per annum
Private Medical care through Vitality
Designated share options
Annual bonus scheme
Access to Tillo’s Storefront with discounts & gift card vouchers
Hybrid Working
Top spec equipment including laptop, mouse, keyboard, monitor
Anniversary gifts
Monthly breakfasts, drinks, snacks and events
Tillo was founded in 2016. From the start, our goal was to set a new global standard for rewards and incentives, and we're proud to have achieved just that. Our rich network encompasses 2,000+ of the world's best-loved brands, and we're just getting started!

We operate in 37 countries and 25 currencies and have processed over $3.7bn worth of digital gift cards through our robust platform. We have offices in the UK and the US, and our team has surpassed 100+ employees and counting. 

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