Audio Visual Site Support Engineer

The Opportunity

This is a great opportunity for an experienced Audio Visual Site Support Engineer to work for a successful company based at a leading venue and exhibitions centre in East London.

The successful candidate will have years of experience working hands on with complex AV systems, still be excited by the technology, and be keen to deliver outstanding customer service.

Daily duties will include room and system checks, responding to requests for support, investigating and troubleshooting AV issues at the site and ensuring any active tickets are updated.

The role will be responsible for inspecting, diagnosing and repairing AV systems including presentation systems, LED Videowalls and AV Control Systems and more.

A working knowledge of audio visual equipment including display equipment, control systems and complex audio systems.

The ability to follow a schematic showing audio visual signals and control signals for interconnected devices is essential as is the ability to diagnose faults within the systems.

The successful candidate will be competent in the use of small hand tools and soldering for the purpose of making interconnects. All systems are modular so no electronic component level repair is undertaken.

This role will involve the occasion requirement to oversee sub-contractors of a technical nature. Ongoing technical training and access to CTS accreditation will be provided.

Key Responsibilities:

Fault finding rectifying AV systems at the client site

Providing remote assistance and onsite technical support for clients

Completion of service reports and ticket management on company systems

Carrying out preventative maintenance on installed systems at the site

Providing technical assistance to Service Coordinators for handling customer enquiries as required.

Reporting any escalated matters directly to line manager Liaising with other project and engineering teams to develop customer and site knowledge as necessary

Based on site in East London salary will be circa £40k-£55k p.a. doe plus overtime and benefits

Your skills and experience

Experience of installing, commissioning and servicing commercial audio-visual systems including projection, videowalls, control systems, power amplifiers, DSPs, audio / video matrix systems, digital and analogue signal transmission formats.

Experience with Crestron NVX systems

Must be able to work un-supervised, under time pressure and to deliver outcomes to budget and

required timeline.

Self-driven, organised and results oriented.

A people-person who prioritises customer/user experience

Able to use access equipment and physically install hardware into client sites without technical assistance.

Relishes a challenge and stops at nothing to overcome problems they encounter

Effective communication with both technical and non-technical individuals is important.

This is a client facing role and as such the successful candidate will be expected to represent the company in a competent, professional and friendly manner.

Product Knowledge

Audio Systems (Balanced / Unbalanced)

Video Conference CODECs

LCD DLP Projectors

Videowall systems

Crestron control systems

Crestron AV switching and matrix systems (digital analogue)

Signal extenders over catX / HD Base T formats

Lighting systems / DMX control

VoIP / Dante

Qualifications

UK Driving licence

CTS

HNC/D Electronic Engineering / computing, CCENT, or equivalent.

Working Hours:

30 Consecutive hours per week, scheduled between 7am and 4pm Monday to Friday, with the full time working schedule to be confirmed at least one month in advance.

An additional 10 hours allocated for out of hours support also to be scheduled and communicated one month in advance, which includes evenings or weekends depending on operational needs.

UK public holidays are excluded, unless specifically agreed in writing.

Any works outside of 40 hours per week as defined above are dealt with as overtime. (1.5)

All scheduled maintenance, preventative servicing, reporting and non urgent tasks are to be delivered during the above hours.

The Organisation

Our client is a successful electrical company offering their services across UK and Europe. They believe in offering their customers a first class service and supply all six essential electrical services, which means their clients can rest assured that their projects will run with precision, but most of all, on time and within budget

The Recruiters

AV Jobs are specialists in providing a first class recruitment service for professional sales and marketing people, engineers and programmers throughout the UK and EMEA