3rd Line Support Engineer

Gloucester
1 month ago
Applications closed

Related Jobs

View all jobs

IT Service Delivery Manager

2nd / 3rd Line Technical Support Engineer

2nd Line Engineer

2nd Line Engineer

IT Support Engineer (Field Based)

Senior IT Infrastructure Engineer

Role: 3rd Line Support Engineer – Join a Leading MSP!

Location: Gloucester (Hybrid Working)

Salary: Up to £45,000

Are you a skilled 3rd Line Support Engineer looking for a role where your expertise will be valued, your development will be supported, and your impact will be recognised? My client is a forward-thinking Managed Service Provider that prioritises cybersecurity, innovation, and outstanding customer service.

Why Join?

Work with cutting-edge cloud technologies across multiple vendors.

Be part of a team that values collaboration, continuous learning, and professional growth.

Enjoy a flexible working environment with a mix of home, office, and client site work.

Competitive salary of £30,000 - £45,000, plus benefits including private healthcare, pension, and enhanced annual leave.

What You’ll Be Doing:

Providing expert 3rd Line support, handling escalations from the service desk and troubleshooting complex technical issues.

Identifying root causes of IT problems and implementing effective solutions.

Working closely with clients, offering high-quality support both remotely and on-site.

Assisting with IT project delivery, ensuring solutions are implemented efficiently and securely.

Collaborating with senior engineers and project teams on IT transformation initiatives.

Managing and maintaining cloud and on-premises infrastructure, including backups, security, and performance optimisation.

Escalating issues to third-party vendors when necessary and liaising with their support teams.

Producing high-quality technical documentation and sharing knowledge with colleagues to enhance team expertise.

Maintaining the security of internal and client information systems, following best practices and compliance guidelines.

Key Skills & Experience Required:

Strong experience with Windows Server (2016+), Microsoft 365 (Modern Workplace), Azure AD, Intune, and Autopilot.

Proficiency in networking (LAN, WAN, firewalls, wireless networks), including troubleshooting and configuration.

Experience with virtualisation (VMware/Hyper-V) and cloud platforms like Azure and AWS.

Knowledge of ITIL best practices and cybersecurity fundamentals.

Understanding of cloud migration strategies and hybrid cloud environments.

Experience working in a managed services environment is desirable.

Ability to diagnose and resolve performance, connectivity, and security issues efficiently.

Strong documentation skills and ability to communicate technical solutions clearly.

A proactive approach with a strong focus on customer service and problem-solving.

Additional Perks & Benefits:

Hybrid working – a mix of remote, office, and client site visits.

Ongoing training and certifications to advance your career.

Birthday leave, increasing annual leave with service, and death-in-service cover.

Opportunities to work on diverse IT projects and cloud migrations.

Who You Are:

You’re a proactive and adaptable IT professional who thrives in a fast-paced, customer-focused environment. You enjoy problem-solving, take ownership of technical challenges, and are always looking to expand your expertise.

Recruiter: Callum Thompson

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Jobs

Portfolio Projects That Get You Hired for Cyber Security Jobs (With Real GitHub Examples)

With rising cyber threats and increasingly sophisticated attacks, cyber security has become a critical priority for organisations worldwide. From penetration testers (pentesters) and SOC analysts to cloud security engineers and threat intelligence specialists, the demand for skilled cyber security professionals continues to surge. But how do you stand out in a growing field? Alongside your CV, an impressive cyber security portfolio can be the distinguishing factor that convinces employers you’re the right fit. In this comprehensive guide, you’ll discover: Why a cyber security portfolio is essential for job seekers in this domain. How to align portfolio projects with different cyber security career paths. Real GitHub examples that demonstrate best practices in security-focused projects. Actionable project ideas you can start today, from penetration testing labs to blue-team detection pipelines. Best practices for organising your repos and presenting your work so hiring managers can instantly see your impact. When you’re ready to pursue your next opportunity, remember to upload your CV on CyberSecurityJobs.tech. Our specialised platform connects talented security professionals with employers who need your expertise—exactly what your portfolio will showcase.

Jobs Careers

Cyber Security Job Interview Warm‑Up: 30 Real Coding & System‑Design Questions

The need for skilled cyber security professionals has never been greater. As organisations rapidly digitise their operations and store increasing amounts of sensitive data online, cyber threats loom large—ranging from sophisticated ransomware attacks to insider threats and state‑sponsored espionage. Against this backdrop, cyber security jobs remain some of the most in‑demand and mission‑critical roles on the market. If you’re preparing for a cyber security interview, expect to be tested on a broad spectrum of topics—from secure coding and incident response to network security architecture and compliance standards. In many cases, companies also include problem‑solving exercises and system design scenarios to gauge how well you can apply theoretical knowledge to real‑world threats. To help you ace these assessments, we’ve compiled 30 real coding & system‑design questions you might encounter. Each reflects a key area of cyber security—whether it’s encryption and key management, threat modelling, or designing a zero‑trust network. Along the way, we’ll offer insights and best practices so you can stand out from the crowd. If you’re on the lookout for exciting cyber security roles in the UK, head to www.cybersecurityjobs.tech. There, you’ll discover a range of positions—covering everything from penetration testing and threat intelligence to compliance management and security operations. Let’s dive into the essentials of interview readiness.

Jobs

Negotiating Your Cybersecurity Job Offer: Equity, Bonuses & Perks Explained

How to Secure Compensation That Reflects Your Value in the UK’s High-Stakes Cybersecurity Sector Introduction As cyber threats grow more sophisticated and frequent, cybersecurity professionals have never been more in demand. From thwarting ransomware attacks to architecting secure cloud infrastructures, mid‑senior cybersecurity experts play a critical role in safeguarding a company’s data and reputation. Thanks to this growing reliance on cybersecurity, employers in the UK are going above and beyond simple salary offers to attract the top echelon of talent. Although base salary remains a key component of any job offer, the broader package—encompassing equity, bonuses, and perks—can often surpass what you’d gain from a small bump in monthly pay. For cybersecurity specialists working in areas such as threat intelligence, incident response, penetration testing, or compliance, the complexity and risk mitigation you bring to the table is massive. Knowing how to negotiate the entire package ensures you are duly rewarded for keeping an organisation’s data, assets, and operations safe. In this guide, we’ll delve into every aspect of negotiating a cybersecurity job offer. Whether you’re pivoting to a mid‑senior role or cementing your expertise at an established security consultancy, understanding the full range of compensation elements will help you secure an offer that acknowledges the criticality of what you do. Let’s explore equity options, performance bonuses, and the perks that matter most, so you can come out of your next job negotiation confident that you’re getting more than just a salary.

🍪 We use cookies to enhance your browsing experience on our website. By continuing to use this site, you consent to the use of cookies as described in our Cookie Policy. You can review our Cookie Policy for more information.