National AI Awards 2025Discover AI's trailblazers! Join us to celebrate innovation and nominate industry leaders.

Nominate & Attend

3rd Line Helpdesk Technician

Farmoor
2 weeks ago
Applications closed

Related Jobs

View all jobs

IT Field Engineer

2nd/3rd Line IT Support - MSP

2nd Line Support Engineer

Senior Infrastructure Engineer

Deputy IT Manager

Senior Security Analyst

Are you a confident IT specialist ready to take ownership of 3rd line support challenges within a forward-thinking, people-first team? If so, this 3rd Line Helpdesk Technician opportunity could be the perfect role for you!

At Bluespires, we pride ourselves on doing things differently. We’re committed to putting our clients, and our team, first. From managed IT support to cybersecurity and infrastructure projects, we work in partnership with our clients to deliver smart, bespoke IT solutions that truly make their businesses better.

At an exciting time of growth, we’re seeking a 3rd Line Helpdesk Technician to join our team in Oxfordshire. This full-time position offers a salary of up to £45,000 per annum and fantastic benefits including dedicated time to gain qualifications and certifications of your choice, company events, flexible working arrangements and more!

As a 3rd Line Helpdesk Technician, your key responsibilities will include:

Resolve high-level technical issues as the escalation point for the helpdesk.

Prioritise and manage multiple complex tickets, meeting SLA deadlines.

Deliver outstanding customer service via phone, email, and remote support.

Support internal team development through training and shadowing.

Maintain and configure Microsoft SaaS and modern workplace tools.

Collaborate with colleagues to drive knowledge transfer and service excellence.

Ky Skills & Experience:

Proven experience in a busy IT helpdesk or service environment.

Hands-on expertise with Microsoft technologies and Windows Server.

Microsoft Certifications (Enterprise Administrator track) or equivalent practical experience.

Strong troubleshooting skills with a methodical, logical approach.

Excellent communication skills and a professional, customer-first attitude.

Self-motivated, calm under pressure, and detail-oriented.

How to Apply:

If this role sounds like your next step, we’d love to hear from you. Apply now and take your career forward in a role where your expertise and professional growth will be valued.

Niche Recruitment is proud to be working exclusively with Bluespires on the recruitment of this position. Please get in touch with Niche Recruitment should you have any questions

National AI Awards 2025

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

LinkedIn Profile Checklist for Cybersecurity Jobs: 10 Tweaks to Supercharge Recruiter Engagement

In the ever-evolving realm of cybersecurity, having a LinkedIn profile that reflects both your technical prowess and threat-hunting acumen is vital. Organisations are on the lookout for professionals skilled in penetration testing, incident response, security architecture and compliance. With hiring managers scanning dozens of profiles daily, your profile needs to not just rank in searches but convey your expertise in safeguarding digital assets. This step-by-step LinkedIn for cybersecurity jobs checklist offers ten practical tweaks to supercharge recruiter engagement. Whether you’re an aspiring security analyst, a seasoned penetration tester or a chief information security officer aiming for board-level roles, these actionable optimisations will sharpen your LinkedIn presence and position you as a top infosec candidate.

Part-Time Study Routes That Lead to Cyber Security Jobs: Evening Courses, Bootcamps & Online Masters

The frequency and sophistication of cyber-attacks have exploded in recent years, making cyber security one of the UK’s most in-demand skill sets. From safeguarding NHS patient data to defending FTSE 100 financial systems, organisations across sectors require qualified professionals—penetration testers, security analysts, incident responders and security architects—to protect critical infrastructure. Yet many professionals cannot pause their careers to upskill full time. Fortunately, an ecosystem of part-time learning pathways—evening courses, intensive bootcamps and flexible online master’s programmes—enables you to learn cyber security while working. This comprehensive guide explores every route: foundational CPD, immersive bootcamps, accredited online MScs, plus funding options, planning strategies and a real-world case study. Whether you’re an IT support technician, a software developer or a compliance manager aiming to pivot into security, you’ll discover how to build expertise at your own pace.

The Ultimate Assessment-Centre Survival Guide for Cyber Security Jobs in the UK

Assessment centres for cyber security positions in the UK are designed to mirror real-world threat landscapes and test both your technical acumen and soft skills under pressure. Across multiple stages—psychometric assessments, penetration testing exercises, incident response group tasks, case studies, interviews and even informal networking breaks—employers assess your ability to identify vulnerabilities, collaborate in high-stakes scenarios and communicate effectively. This guide walks you through each component, equipping you to stand out and secure your next role in cyber defence.