As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role
As a Technical Writer III, you’ll write customer-focused product documentation that delivers the right content to the right user at the right time. You’ll work closely with other writers, content strategists, product managers, engineers, and product designers to develop a deep understanding of complex products and set the example for best practices in user-centered technical writing.
What You’ll Do
Produce high-quality documentation—new features, release notes, API docs, and more—to guide and educate customers.
Develop deep product knowledge through researching, partnering with SMEs, using the product, and leveraging your innate sense of curiosity and desire to figure things out.
Contribute to our writing team’s standards, processes, and best practices.
Build strong, cross-functional partnerships with designers, developers, and product managers.
Advise and assist other writers, and participate in collaborative content reviews.
Advocate for the customer in all aspects of your job.
Help define our team’s strategy and vision while also independently managing your own projects.
Continuously find ways to integrate AI into our processes to improve quality, drive velocity, and improve both the customer and writer experience.
What You’ll Need
Solid understanding of cloud computing and/or cloud security, including cloud-native technologies, such as containerization, orchestration, and serverless computing.
Experience and/or understanding of DITA/XML and structured authoring.
Experience using a technical authoring tool, preferably OxygenXML Editor.
Experience using Git, GitHub, GitLab, BitBucket, or other version control and repository hosting technologies.
Demonstrated understanding of topic-based authoring and reusable information architecture.
Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.
Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.
Dedicated user-centric approach to focus on what the customer needs, not what the system does.
Experience exploring a customer’s problem space and addressing their needs through documentation.
Exceptional audience analysis, written and verbal communication, and problem solving.
Strong grasp of user experience fundamentals.
Portfolio of writing samples that clearly communicate technical information in a modern, conversational voice and tone.
Bonus Points
Experience writing deployment and integration documentation for technical audiences.
Experience working with or writing for Kubernetes and Docker.
Knowledge of and experience writing for the cybersecurity industry is strongly preferred.
Experience using a Component Content Management System (CCMS).
Passion for and track record of seizing opportunities for improvement at every turn.
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Benefits of Working at CrowdStrike:
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
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