Join a Leading IT Support Team as a Service Desk Engineer - Be the First Point of Contact!
Are you passionate about delivering exceptional IT support? Our client, a trusted provider of managed IT services, is seeking a dedicated Service Desk Engineer to join their dynamic team on the outskirts of Havant. This is an excellent opportunity to work within a professional environment that values stability, clarity, and customer satisfaction. This is a full-time permanent role paying £27,976 with hybrid working opportunities.
Act as the primary point of contact for customers, providing professional and reassuring first-line support
Manage and resolve incident tickets efficiently within a structured ticketing system
Follow established incident, request, and escalation processes confidently
Keep customers informed of progress, actions taken, and expected resolution times
Log, categorise, and document all service activities accurately for visibility and control
Escalate complex issues to technical teams with clear handover information
Maintain service quality, meet defined performance levels, and support service improvement initiatives
Participate in a rota for out-of-hours support including evenings and weekends
Support onboarding, changes, and offboarding processes for staff
Adhere to company policies, processes, and information security standards
Share knowledge and collaborate with team members for continuous service improvement
Candidate Requirements
Proven experience in a first-line Service Desk, helpdesk, or IT support role within an MSP or IT services environment
Strong knowledge of Microsoft 365 environments, including user administration and troubleshooting
Experience managing incidents and service requests within a structured ticketing system
Excellent communication skills with the ability to convey technical information clearly and calmly
Ability to follow documented processes and maintain accurate records
Dependable, disciplined, and customer-focused with a calm approach to support
If you are ready to make a positive impact in a supportive environment, apply now to join a company that cares about its people and clients alike. This is your chance to grow your career as a Service Desk Engineer in a role that values professionalism and stability
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