Senior Delivery Manager

Senior Delivery Manager

Salary: £50,000 - £66,950

Location: Cambridge, hybrid working (minimum 2 days a week in office)

Contract: Permanent

Joining our vibrant software delivery team is a thrilling opportunity, as you'll contribute to a diverse array of projects, from enhancing established application suites to launching innovative products and services. Your proactive, hands one, energetic and seasoned expertise will be instrumental in driving the team to successfully meet various objectives within our product groups.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About the role

• Empower delivery teams to ensure efficient product delivery across various product families.
  
  
• Resolve issues that could impede progress.
  
  
• Assist in projection and goals of the Product Manager and Head of English Exam Solutions.
  
  
• Act as a scrum master when necessary.
  
  
• Manage delivery planning and execution throughout the product lifecycle.
  
  
• Manage internal and external stakeholders.
  
  
• Engage actively in our communities and guilds to help shape our culture and processes.
  
  
• Take ownership of incident investigations and resolutions, participating in resolving major incidents and problem records.
  
  
• Cultivate an agile mindset and promote a positive team culture.
  
  
• Demonstrate proactive behaviour and readiness to tackle challenges.
  
  About you
  
  
• Confident ability to communicate technical information to non-technical audiences effectively to ensure understanding.
  
  
• Skill in motivating team members to meet deadlines and foster a motivational work environment.
  
  
• Proficiency in balancing innovation with service stability.
  
  
• Familiarity and working knowledge with planning tools and delivery frameworks such as Scrum, Kanban, ITIL, Jira, and Trello.
  
  Experience
  
  
• Extensive experience of the full end to end software development life cycle, with a working understanding of each relevant stage.
  
  
• ITIL experience and technical knowledge to run various phases of software delivery.
  
  
• Strong expertise in relationship management, conflict resolution, and stakeholder engagement up to the Director level.
  
  
• Demonstrated experience in reporting and effective risk and issue management.
  
  
• Understanding of the agile mindset and ability to apply it in various scenarios.
  
  
• Experience in managing and coaching empowered teams.
  
  
• Experience in managing budget and costs.
  
  Leadership Skills:
  
  
• Proven ability to lead and motivate cross-functional teams.
  
  
• Experience in coaching and mentoring team members to foster a culture of collaboration, innovation, and continuous improvement.
  
  Stakeholder Management:
  
  
• Ability to effectively communicate with stakeholders at all levels, including executives, clients, and team members.
  
  
• Experience in managing expectations and resolving conflicts diplomatically.
  
  Delivery Focus:
  
  
• A track record of delivering high-quality products or solutions on time and within budget.
  
  
• Experience in tracking progress and drive improvements.
  
  If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
  
  Rewards and benefits
  
  We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
  
  
• 28 days annual leave plus bank holidays
  
  
• Private medical and Permanent Health Insurance
  
  
• Discretionary annual bonus
  
  
• Group personal pension scheme
  
  
• Life assurance up to 4 x annual salary
  
  
• Green travel schemes
  
  We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
  
  Ready to pursue your potential? Apply now.
  
  We review applications on an ongoing basis, with a closing date for all applications being 28 April 2025 and interviews are scheduled to take place during or shortly after the closing date. Although we may close it earlier if suitable candidates are identified.
  
  Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
  
  Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov website for guidance to understand your own eligibility based on the role you are applying for.
  
  Why join us
  
  Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
  
  Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
  
  We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
  
  Senior Delivery Manager