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IT Systems Analyst

Reed
Cm777Al, CM77 7AL, United Kingdom
6 days ago
£32,000 – £40,000 pa

Salary

£32,000 – £40,000 pa

Job Type
Permanent
Work Location
Hybrid
Seniority
Mid
Education
Degree
Posted
27 May 2026 (6 days ago)
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Systems & Support Analyst

Braintree, Essex (with site travel)

Hybrid working

£

REED Technology partnering with a growing organisation looking for aSystems & Support Analyst to support and enhance its IT environment. This hands-on role blends2nd line support, systems administration, and infrastructure support, ensuring high-quality service delivery while contributing to ongoing improvements and IT projects.

Key Responsibilities

  • Provide 2nd line support, managing incidents and service requests through to resolution
  • Troubleshoot issues, perform root cause analysis, and implement fixes
  • Support Microsoft 365, Windows environments, and endpoint devices
  • Assist with system maintenance, patching, upgrades, and monitoring
  • Manage users, access, and devices (e.g. Entra ID, Intune)
  • Contribute to IT projects, system improvements, and documentation
  • Ensure adherence to security best practices and policies

Skills & Experience

Essential:

  • Microsoft 365 (Exchange, Teams, SharePoint, Entra ID)
  • Windows 11 support and troubleshooting
  • Endpoint management (Intune or similar)
  • Basic networking (DNS, DHCP, VPN)
  • Strong troubleshooting and customer support skills

Desirable:

  • Azure / cloud platforms
  • Virtualisation (VMware / Hyper-V)
  • PowerShell / scripting
  • ITSM tools (e.g. ServiceNow)

Experience

  • 3+ years in IT support or systems roles
  • Experience in a structured IT environment
  • ITIL knowledge (preferred)
  • Full UK driving licence required

If you have the relevant experience and skills for this role, please apply using the link provided.


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