IT Support Engineer

Rewards and Benefits on Offer;

• Immediate start available
• Competitive basic salary
• Dayshift
• Free on-site parking
• A streamlined, quick interview process

MTrec’s New Opportunity;

MTrec Technical are proudly representing our prestigious manufacturing client, based near Washington by recruiting a permanent IT Support Engineer. You will be joining an industry leading company, with an excellent team-based culture and fantastic long-term career prospects.

The Job You’ll Do;

• Carry out daily IT checks and routine maintenance, including backup verification, log reviews, and visual inspections of server rooms.
• Investigate, diagnose, and resolve software and hardware issues, identifying appropriate solutions to minimise disruption.
• Manage, resolve, and escalate IT incidents and change requests through the IT Service Desk system.
• Install, configure, and deploy new IT hardware and software, ensuring compliance with licensing requirements.
• Provide IT support for new starters and leavers, including the setup and relocation of PCs, telephones, and workstations.
• Ensure all PCs, laptops, and servers are patched within the required compliance timeframes.
• Deliver IT projects as assigned by management and provide technical support to other departments where required.
• Ensure all activities are carried out in accordance with applicable legislation, regulations, and industry requirements.
• Support the organisation in maintaining relevant certifications and compliance standards, including ISO 27001.
• Undertake out-of-hours IT support when required to assist with project delivery and business continuity.
• Liaise with key external suppliers and raise support calls when specialist assistance is required.
• Provide support for MES and ERP systems, including the development and maintenance of reports.
• Install and terminate network cabling and undertake cable runs as required, with IPAF 3A/3B training provided.
• Ensure compliance with company IT policies, procedures, and security standards.
• Attend and actively participate in IT security and awareness training programmes.
• Identify and report non-conformances and information security incidents

About You;

• Proven experience working in an IT role, such as IT Support Engineer or similar
• Strong knowledge of Windows desktop and server operating systems
• Experience with Microsoft 365, Active Directory, Group Policy, and network troubleshooting
• Experience installing servers and supporting server migrations
• Knowledge of networking and firewall technologies
• Familiarity with virtualization platforms such as VMware or Hyper-V
• Excellent problem-solving skills with strong attention to detail
• Self-motivated with a proactive, can-do attitude
• Strong organisational, communication, and interpersonal skills
• Ability to work independently and collaboratively as part of a team
• Educated to a minimum of 5 GCSEs (or equivalent)
• SQL knowledge/experience