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Digital Workplace Engineer

Gleeson Recruitment Group
Worcestershire, United Kingdom
Last month
Job Type
Permanent
Work Pattern
Full-time
Work Location
On-site
Seniority
Mid
Education
Degree
Posted
30 Apr 2026 (Last month)
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We are recruiting for a Digital Workplace Engineer for our client based in Worcestershire. You will play a key role in delivering a modern digital experience for over 3,000 users across the UK.

The Role

You'll operate as a Digital Workplace Engineer, taking ownership of escalated issues while contributing to continuous improvement across the digital workplace environment.

Key Responsibilities

  • Manage and resolve incidents and service requests via ITSM tools (e.g. Hornbill)
  • Prioritise and triage tickets based on business impact
  • Provide 2nd line support for hardware, software and application issues
  • Monitor systems and maintain endpoint security (AV, patching, compliance)
  • Identify and remediate devices missing critical Windows updates
  • Administer Active Directory (users, groups, GPOs)
  • Support and manage endpoint technologies:
    • Windows 10/11 builds
    • Intune & Autopilot
    • Mobile device management (iOS/Android, MobileIron)
    • Deployment tools (e.g. PDQ, MDT)
  • Perform basic network troubleshooting (TCP/IP, LAN/WAN)
  • Assist with patching and maintaining network infrastructure
  • Contribute to small-scale projects and continuous improvement initiatives

Experience Required

Technical Skills

  • Strong experience with Windows 10/11 and Microsoft 365
  • Hands-on with Intune, Autopilot, and endpoint management
  • Experience with Active Directory & Group Policy
  • Understanding of ITSM / ITIL environments
  • Basic networking knowledge (TCP/IP, LAN/WAN)
  • Mobile device support (iOS/Android)

Experience & Attributes

  • Proven 2nd line support experience in a busy environment
  • Strong troubleshooting and problem solving ability
  • Comfortable working across both desk side and remote support
  • Ability to manage workload and prioritise effectively
  • Confident communicator with strong stakeholder engagement skills
  • Proactive mindset with a desire to learn and improve

Why Join?

  • Be part of a large-scale, modern digital workplace environment (3,000+ users)
  • Exposure to enterprise Microsoft technologies and security tooling
  • Opportunity to contribute to projects and transformation initiatives
  • Collaborative, forward-thinking IT function
  • Clear opportunity to develop and progress technically

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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