Customer Support Manager (EMEA)

Cambridge, CB2 3BJ, United Kingdom
Last month
£40,000 – £60,000 pa

Salary

£40,000 – £60,000 pa

Job Type
Permanent
Work Pattern
Full-time
Work Location
Hybrid
Seniority
Senior
Education
Degree
Posted
23 Mar 2026 (Last month)

Benefits

23 days’ holiday + all public holidays, rising to 25 days after 2 years of service Additional day off for your birthday Private medical insurance which covers you, your cohabiting partner and children Life insurance of 4 times your base salary Salary sacrifice pension scheme Enhanced family leave Confidential Employee Assistance Program Cycle to work scheme

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.

The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com.

Job Description:

We’re looking for a dynamic and experienced Customer Support Manager to lead our EMEA team in delivering high-quality technical support. You’ll work closely with global Customer Support Managers to drive excellence, efficiency, and scalability across the function. This is a key leadership role with a strong focus on team development, performance, and cross-functional collaboration.

This is a hybrid position working 2/3 days a week from our Cambridge Office.

What will I be doing:

  • Leading, mentoring, and developing a regional team of around 20 technical support professionals.

  • Managing day-to-day operations, ensuring delivery against performance targets and KPIs.

  • Identifying development needs and implementing corrective actions to drive continuous improvement.

  • Driving operational efficiency and embedding scalable processes and change initiatives.

  • Collaborating with global support teams and cross-functional departments (e.g., Development, Customer Success and Professional Services).

  • Applying technical expertise to resolve complex customer issues and elevate support standards.

What experience do I need:

  • Proven experience in Customer Support or Product roles within a high-tech or SaaS environment.

  • Demonstrated success in leading and developing high-performing teams.

  • Strong technical knowledge, including security frameworks, network infrastructure, and threat landscapes.

  • Ability to manage performance, drive change, and implement scalable support processes.

  • Excellent communication and collaboration skills, with a track record of cross-functional teamwork.

Benefits:

  • 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service,

  • Additional day off for your birthday,

  • Private medical insurance which covers you, your cohabiting partner and children,

  • Life insurance of 4 times your base salary,

  • Salary sacrifice pension scheme,

  • Enhanced family leave,

  • Confidential Employee Assistance Program,

  • Cycle to work scheme.

Related Jobs

View all jobs

Software Engineer III - Cloud

CrowdStrike London, United Kingdom

Junior Project Manager (Cyber Security)

Bridewell London, United Kingdom, United Kingdom
Hybrid

Customer Development Representative, UK

CrowdStrike Reading, United Kingdom

Manager, Engineering - Managed Services

CrowdStrike London, United Kingdom
£40,000 – £80,000 pa Hybrid

Corporate Account Manager, UK

CrowdStrike Reading, United Kingdom
£40,000 – £60,000 pa On-site

Manager, Corporate Sales Engineering (BeNeLux)

CrowdStrike Reading, United Kingdom

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Where to Advertise Cyber Security Jobs in the UK (2026 Guide)

Advertising cyber security jobs in the UK requires a different approach to most technical hiring. The candidate pool is small, heavily vetted and in high demand across government, financial services, critical national infrastructure and the private sector simultaneously. Many of the strongest candidates hold active security clearances, are not actively job-searching through general platforms, and move primarily through specialist networks and trusted referrals. General job boards reach a broad audience but lack the specificity that security professionals expect. Specialist platforms, government-affiliated channels and cleared candidate networks each serve a different part of the market. This guide, published by CybersecurityJobs.tech, covers where to advertise cyber security roles in the UK in 2026, how the main platforms compare, what employers should expect to pay, and what the data says about hiring across different role types.

Penetration Tester Jobs in the UK: What Employers Actually Want in 2026

The demand for skilled professionals in cyber security has never been higher, and penetration testers sit at the very heart of this rapidly evolving industry. As organisations across the UK continue to digitise their operations, protect sensitive data, and defend against increasingly sophisticated threats, the need for ethical hackers has grown dramatically. If you are considering a career in this field—or looking to advance within it—it is essential to understand what employers are really looking for in 2026. This guide breaks down the current expectations, required skills, certifications, and practical experience that can help you stand out in a competitive job market.

SOC Analyst Jobs UK 2026: Salaries, Skills & How to Get Hired

Cyber security is one of the UK's fastest-growing career paths — and SOC analyst is where most people begin. It's in high demand, genuinely accessible, and you don't need a degree or years of experience to get started. But knowing what UK employers actually want in 2026 — what they pay, which certs matter, and how to stand out — is a different matter. This guide covers all of it.