3rd Line Support Team Leader

Our clients are trusted partners for a variety of services such as connectivity, applications, hardware, security, and disaster planning. They are a people first business, and this shines through in everything they do.

You MUST be from an MSP background and used to the daily workload

Overview:

They are seeking a an experienced and comfortable MSP professional to lead the service desk on a day to day basis. The service desk is responsible for Incidents, Problems, Service & Change requests. They Manage, Monitor and Support all client services through the Service Desk, this is therefore a key role. You will need not only the technical skills to problem solve but also coach, lead and support the rest of the team with confidence.

They are an MSP in all the ways you will expect. There are no ceilings to this role or goals for personal development.

Responsibilities:

· Perform server administration, Active Directory management, patching, and backup restoration.

· Lead network troubleshooting and advanced firewall configurations, VPN, and ADVPN.

· Handle VOIP deployments and advanced telephony configurations.

· Implement security best practices, monitor endpoint protection, and respond to incidents.

· Mentor and support junior team members, providing knowledge sharing and escalation guidance.

· Produce high-quality documentation, change control compliance, and technical guides.

Skills & Experience:

· 3+ years in Managed Service environment delivering IT support / 3rd line

· Strong Microsoft server, Azure, and endpoint management experience.

· Advanced networking: firewalls, site-to-site VPNs, network topologies, ADVPN.

· VOIP and telephony systems knowledge.

· Security: phishing response, incident escalation, vulnerability management, Cyber Essentials

· Holding of industry recognised certification such as: Microsoft, Fortinet, Comp TIA is advantageous

Benefits:

· Free onsite parking

· Company pension and health insurance

· Paid industry certifications

· Team events

ALL APPLICANTS MUST BE FREE TO WORK IN THE UK

Exposed Solutions is acting as an employment agency to this client.

Please note that no terminology in this advert is intended to discriminate on any grounds, and we confirm that we will gladly accept applications from any person for this role.